Gateway Towards Cost Saving Guides

When it comes to building a strategy to drive down maintenance costs, we have discovered that cost-per-ticket KPI’s set a better path towards long-term savings.

We all have had our fair share of standard metrics: response times, length of calls, resolution timeframes, and overall customer and project satisfaction rates, but regardless, there is one service metric that rules them all: cost-per-ticket.

The difference between evaluating a service program from the perspective of the average cost-per-ticket versus the hourly-rate charge may be the biggest difference between saving and staying within your capped expense. Register now to download and view our case study on our cost-per-ticket success rates.