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FM Solution Resources

To scope out the work order and immediately define the problem, your partner has to ask the right questions. Asking the right questions is probably the most critical step within a call triage process.

For example, suppose your facility is reporting a leak. In that case, questions could range from the location of the leak, noticing any other surrounding causes, prompting to shut off the main water valve, and other short-term solutions before a dispatch.

To learn more about our triage workflow and how it can best assist your emergency event, register now to access our benchmarked solutions!

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