Service Validation for Today’s National Snow Program

Service Validation for Today’s National Snow Program

Service Validation for Today's National Snow Program

With nearly 30 years of delivering snow removal to national multi-site portfolios, one change that our industry experts have seen progress over time is
service validation and the methods used to assist in the validation process.

 

Years ago, before the convenience of technology apps, you would write service orders on paperwork order tickets. Most clients have moved to multiple validation tools in today’s space, including certified weather totals from independent agencies and geo-fenced mobile applications.

Some contractors may use one or the other, but here we explain how using multidisciplinary methods provide a more holistic approach towards validating your snow services.

Service Validation Snapshot

 

When we discuss or include service validation during any negotiation process within our services, we’re primarily discussing ways to deliver measurable benefits to your project or job.

Ways to go about this involves, first, connecting with a national snow removal company to help identify your snow removal needs while simultaneously explaining and breaking down specific data and metrics to help support your preferred outcomes.

As mentioned, technology plays a significant role in helping to streamline the above. Tools that provide weather totals or use geofenced technology are the most popular and most accurate.

Call Ferrandino & Son at (866) 571 – 4609 or email
sales@ferrandinoandson.com to learn more about our snow programs and services.

Which Tool is Better?

In actuality, to provide the correct type of service in the most efficient way, your show partner should utilize all necessary resources and technologies currently available to offer successful snow services. When using weather totals, the reports allow contractors to mitigate contract disputes while helping to simplify your billing process. The way these reports help is through the following:

• Report resolution snow and ice totals by ZIP code
• Provide comprehensive storm histories
• Give site-specific start and end times
• Accurate accumulation data
• Complete monthly/seasonal totals
• Email notifications
• Offer advanced search options and additional
reporting
• Multi-export options for printing, PDFs, and Microsoft
Excel
• Sometimes deliver custom API integration

 

Finally, models based on time and materials are ideal for significantly larger properties that average a million square feet or more. These types of Technology can allow Operation Teams to provide real time updates back to the clients, which is one of the primary purposes of validating services. You want to leave your clients with a lasting positive impression and overall experience with their snow removal needs.

Implementing these tools with the right partnership and leadership can increase quality and help detect critical situations early in the service process.

If you need help determining the type of service your portfolio needs for this coming winter, connect with your national contractor to avoid being left out in the cold.

Modernizing Service Output

Finally, models based on time and materials are ideal for significantly larger properties that average a million square feet or more. These types of Technology can allow Operation Teams to provide real time updates back to the clients, which is one of the primary purposes of validating services. You want to leave your clients with a lasting positive impression and overall experience with their snow removal needs.

Implementing these tools with the right partnership and leadership can increase quality and help detect critical situations early in the service process.

If you need help determining the type of service your portfolio needs for this coming winter, connect with your national contractor to avoid being left out in the cold.

Looking for the right partner to help manage your snow removal needs? Click HERE to learn how Ferrandino & Son can help initiate your Snow RFP today!

CONNECT WITH US TODAY!

Did you purchase a franchise and require a contractor to develop your space?

Please email us at sales@ferrandinoandson.com to connect with
one of our dedicated representatives to launch your franchise today!

866-571-4609

sales@ferrandinoandson.com

Deicing Strategies to Fit Every Budget

Deicing Strategies to Fit Every Budget

Deicing Strategies to Fit Every Budget

Deicing is the item that many clients feel most negatively impacts their budgets, and they struggle year after year to level-set and manage the costs.

The good news: if you choose a seasonal format as a pricing model, you could tell your providers to deice away with no worry to your bottom line. For everyone else, the question becomes how to manage risk versus cost.

Conversation About Expectations

To begin with, let’s discuss expectations. We all have a common goal which is to keep the sites as safe as possible.

No one wants to pay for deicing services every three hours, and you shouldn’t have to. However, to put limits on when your vendor can deice (say once every 24 hours) has the potential to remove the liability burden from your supplier and move it back to your own company.

However, putting in controls to regulate the number of deicing services can work with the right structure.

Call Ferrandino & Son at (866) 571 – 4609 or email
sales@ferrandinoandson.com to learn more about our snow programs and services.

Lower the Spend, Higher the Risk

 

Limiting the number of deicing services to every six to eight hours requires your providers to continue monitoring conditions regardless of restriction and requires them to contact you and request additional deicing services if they feel conditions warrant it.

By doing so, you can limit over-servicing but still leaving the burden on your providers to monitor site conditions. Doing both in tandem can protect your budget and the safety of your properties. Quality is important, especially when it comes to your deicing services. So, take caution when limiting the number of services and ensure you are putting in the proper controls to deliver the safest possible environment.

Product Choices & Pretreating

Regarding product type, there are truly only a handful of industry standards. Traditional salt or a combination of a salt/sand mix is used on parking lots and is the most effective solution for that service.

For sidewalks, a choice of calcium chloride, which is an industry-standard, or magnesium chloride, which has become more prevalent over the last four to five years, is a less corrosive and more common product type.

While manufacturers will undoubtedly approach you about their “magic salt” and other uniquely named products, selecting a commonly used and effective product like salt and calcium chloride will meet your service needs while not inflating your costs.

 

Another question that comes up is pretreating. Without engaging the merits of proactively treating lots and sidewalks, and there is value, it ultimately comes down to current conditions and, more importantly, what conditions will be like during an event.

We recommend this type of service be a critical discussion point within the scope of work where the burden is on the supplier to request this approval before an event.

This allows you to review on a storm-by-storm basis, and more importantly, on a market-by-market basis as to whether or not you want or need the service performed.

If you need help defining the terms of deicing services at your properties, connect with your national contractor to gain better insight and achieve what you need for your portfolio.

 

Looking for the right partner to help manage your snow removal needs? Click HERE to learn how Ferrandino & Son can help initiate your Snow RFP today!

CONNECT WITH US TODAY!

Did you purchase a franchise and require a contractor to develop your space?

Please email us at sales@ferrandinoandson.com to connect with
one of our dedicated representatives to launch your franchise today!

866-571-4609

sales@ferrandinoandson.com

Snow RFP Best Practices: Four Pricing Models You Need To Be Aware Of

Snow RFP Best Practices: Four Pricing Models You Need To Be Aware Of

Snow RFP Best Practices: Four Pricing Models You Need To Be Aware Of

There are four traditional snow removal pricing models: Per Push, Event, Seasonal, and Time & Materials. There are key differences between each model, and it’s important to understand how each pricing model works to understand which one best fits your needs.

What are these differences, and which pricing model is the best fit for your portfolio? Let’s review:

1. Traditional Service Model (Per Push)

Per Push pricing is on a “per service” price
point, meaning there is a set cost billed for each time a plowing or salting service occurs per the contracted service trigger.

Traditionally, small box footprints and route-based services use this model in heavy and light snowfall markets.

2. Consolidated Service Model (Per-Event)

When estimating the total snowfall during an individual storm, it’s standard to use a per-event pricing model. For example, rather than paying a rate for each personal service, tiered price points are established based on snowfall during a winter weather event.

This pricing model is flexible as it fits both small-box and big-box footprints in heavy or light snowfall markets, and it’s the most commonly used format as an alternate option in lighter snow markets for companies that prefer to use an inclusive seasonal model in their more severe snow markets.

Also, the Per Event option is less of a burden administratively due to fewer line items on an invoice than the per-push model.

Call Ferrandino & Son at (866) 571 – 4609 or email
sales@ferrandinoandson.comto learn more about our snow programs and services.

3. Inclusive Service Model (Seasonal)

In regions where the average snowfall is higher than average and more consistent over a 2-3 year period, seasonal models are commonly used to determine costs for a snow removal program. Seasonal areas include more inclusive pricing options and provide the most budget predictability.

Typically, portfolios with prominent locations in heavy snowfall areas will leverage the seasonal price model to lock in a consistent budget over multiple years. It’s rare for small-box portfolios to implement this model since the inherent nature of seasonal pricing and equipment staging doesn’t align with route-based services rendered on smaller properties.

4. Large Service Models (Time & Materials)

Finally, models based on time and materials are ideal for significantly larger properties that average a million square feet or more. These types of properties require the staging of specialized equipment to deliver adequate snow removal services.

Usually, this model doesn’t fit most company’s needs due to the unpredictability of the cost from year to year. However, this pricing model is useful for select locations such as data or distribution centers.

When choosing a pricing model for your snow removal program, we recommend opening up discussions with your contractor to review which solution may deliver the best value for your portfolio along with an effective scope of work.

Looking for the right partner to help manage your snow removal needs? Click HERE to learn how Ferrandino & Son can help initiate your Snow RFP today!

CONNECT WITH US TODAY!

Did you purchase a franchise and require a contractor to develop your space?

Please email us at sales@ferrandinoandson.com to connect with
one of our dedicated representatives to launch your franchise today!

866-571-4609

sales@ferrandinoandson.com

Snow RFP Best Practices: Quality & Price Through Service Triggers

Snow RFP Best Practices: Quality & Price Through Service Triggers

Snow RFP Best Practices: Quality & Price Through Service Triggers

When creating a scope of work for snow removal at your properties, it’s important to identify a service trigger that aligns with the level of service you expect.

A service trigger should clearly define the amount of snow and ice accumulation that will prompt your service partners to automatically dispatch local plowing and salting services during a winter weather event.

So the question is, when should the local crews show up to begin service at your properties?

The industry standard for snow removal triggers typically ranges between 1-inch, 2-inch, and 3-inch triggers. Let’s discuss the differences.

1-inch: Aggressive Benchmark

A 1-inch trigger is the most aggressive benchmark for service delivery, which means it can also be the most costly to your budget. Requiring crews to arrive when an inch of snow accumulates and continuing service at one-inch intervals throughout an event can be optimal for some contracts, but does it make sense for your properties?

A 1-inch trigger is the most aggressive
benchmark for service delivery, which means it can also be the most costly to your budget. Requiring crews to arrive when an inch of snow accumulates and continuing service at one-inch intervals throughout an event can be optimal for some contracts, but does it make sense for your properties?

For small-box locations such as banks, convenience stores, or properties sized
less than 40,000 square feet, services are
typically route-based. Route-based services at one-inch intervals are nearly impossible
since the time it takes to cycle through even a small route of locations will prevent a crew from meeting that expectation during a moderate or heavy snow event.

However, for big-box locations staged with crews and equipment, it’s more realistic to
achieve this aggressive trigger. Maintaining this level often requires several pieces of large equipment, which does come at a cost.

For example, where a standard 200,000 square foot lot might require three pieces of
equipment to maintain a property at two inches, maintaining one inch might require
additional machinery to meet the trigger’s demand.

Certain suppliers might take advantage
and decide to price that “one-inch trigger” under the guise of delivering service at two inches to win the work and hope the client doesn’t hold accountability for that expectation.

That is why setting expectations regarding the service levels is critical during the RFP process.

Contact Ferrandino & Son at (866) 571 – 4609 or email
sales@ferrandinoandson.com to talk more in-depth about your local franchise build-out now!

2-inch: Industry Standard

A 2-inch trigger for snow removal is an industry-standard. It provides a consistent level of service that’s achievable for both big and small box properties.

Most local service providers have the experience managing route-based services that adhere to a 2-inch trigger. Many companies choose this trigger as it most closely balances service-level expectations and cost.

3-inch: Budget Saver

Referred to as a “budget saver,” a 3-inch trigger ironically comes at a price. For example, as a property’s conditions become hazardous from snow accumulation, there’s a higher risk of accidents or slip and fall incidents onsite. Delayed operations due to high triggers not being met can cause an increased risk and liability for your company.

Bare pavement can be challenging to achieve with a 3-inch trigger, and post storm conditions are often less than favorable due to packed down snow and ice. These problems occur from excessive pedestrian and vehicle traffic on unplowed sites while there are still several inches of accumulation.

Although you may receive lower bids
during an RFP by setting a 3-inch trigger, you could risk negative customer experiences, impact your brand, and increase liability. It’s important to understand if your properties are a good fit for a higher trigger, or you could cost your company more in the long run.

It’s important that your stakeholders fully understand each service trigger’s ramifications related to cost and service levels. Be sure to take the time to weigh the impact between brand, cost, and liability to determine the trigger that best fits your needs.

If you need help determining the right trigger to meet your expectations, connect with your national contractor to gain better insight, and avoid settling for less than your portfolio deserves.

Looking for the right partner to help manage your snow removal needs? Click HERE to learn how Ferrandino & Son can help initiate your Snow RFP today!

CONNECT WITH US TODAY!

Did you purchase a franchise and require a contractor to develop your space?

Please email us at sales@ferrandinoandson.com to connect with
one of our dedicated representatives to launch your franchise today!

866-571-4609

sales@ferrandinoandson.com