QUALITY CONTROL CASE STUDY

In this case study, we examine a client’s request in identifying why some of their recently bedded perennials were short-lived across their multiple properties and how we implemented a long-term solution to sustain their landscape.

A client recently hired local crews to add perennials to accent their portfolio across multiple states. However, after a few short weeks, their newly installed plants were dying at a high rate.

Concerned about the product’s loss and the dollars spent on their properties, the client reached out to our representatives.

We immediately set up multiple walkthroughs across 145 properties with our Territory Managers over one-week to figure out the situation and quickly identified and marked the problem’s cause in detail.

The client had settled on plants that could not handle the dry soil conditions at their properties and pointed out that some of their irrigation components were outdated and did not respond, causing insufficient watering that the previous company overlooked.

We executed a large-scale project to replace the original plants with a more drought-tolerant option that matched their soil conditions and repaired the faulty irrigation systems to maintain proper watering and drainage.

We installed a long-term solution, which involved several steps to ensure quality control audits for any future landscaping and out-of-scope services (according to the specifications listed in the client’s contract):

• Perform inspections of the properties

• Provide current photos

• Provide detailed reports of any issues

• Provide resolution to the deficiencies

• Final validation of service completion

By quickly taking action, we were able to save the client on their overall landscaping project compared to another competitor by an additional 22% on their out-of-scope services.

Quality control audits are crucial to ensure that the work performed or proposed meets your Brand’s standards.

These quality control audits need to include physical walks of the locations, photographic archives of any deficiencies, detailed report outlying conditions, and possible next steps.

By connecting with a national partner, your portfolio goes through a vigorous process that guarantees the proper communication, callouts, concerns, reviews, and issues that matter to your Brand’s aesthetics.

LANDSCAPE IRRIGATION CASE STUDY

A client was having an issue with improper landscape water coverage. While inspecting their irrigation system, we found that the operating pressure was 63%, while their PSI was above 60.

The high PSI level was causing the irrigation heads to mist, creating insufficient water coverage.  The client was also running their system longer to provide adequate watering to their landscaping due to the mist evaporating before reaching the landscaping.

The client also experienced trouble with faulty irrigation systems throughout their 200 sites, with each system having its own set of unique issues. Some of the problems included outdated or broken irrigation controllers, backflow components, irrigation heads, valves, and piping.

The client’s case presented a significant number of costly projects that needed to be handled by a national irrigation management company rather than managing each project on a site-by-site basis through local contractors with varying levels of experience, resources, and qualifications.

To solve the client’s problem, we installed pressure regulators to verify each irrigation system per zone was operating at its optimal pressure. Then, by rigorously testing each unit, we confirmed functionality until all zones were working correctly.

We then replaced any broken or inefficient heads and parts as part of our diagnostic check. Lastly, our specialists replaced any broken PVC piping with black polyethylene piping, a more durable and flexible material that can withstand chemical and environmental stress while being resistant to cracks. 

In addition to the repairs made on this system, we also leveraged our irrigation technicians and resources throughout the country to quickly set up a project plan to update all 200-sites with new controllers.

Since the repairs (and based on their historical spending analysis versus current trends), the client realized immediate and long-term savings.

By utilizing a national partner’s services, the client reduced their water usage by 20% for their irrigation and landscaping needs.

They also saved over $400,000  through upgrading their faulty controllers and outdated parts, which created better water efficiency and reduced reactive costs over the course of 20-years.

By connecting with a partner with specialized resources throughout your company’s footprint, you can extend your irrigation systems’ life span for years to come.  

Landscaping plays a critical role in your business brand, and irrigation issues could cost you hundreds – or even thousands – in unexpected costs per property if not identified and repaired quickly.

Trust your system maintenance to a leading national irrigation management company to start providing value and savings for your facilities today!