PM Program for Brand Improvement and Spend Reduction

PM Program for Brand Improvement and Spend Reduction

FACILITY MAINTENANCE-HANDYMAN SERVICES CASE STUDY

OVERVIEW

PM Program for Brand Improvement and Spend Reduction

One of the many benefits of having a Preventative Maintenance (PM) handyman program is that it not only drives down your overall reactive spend it also improves the overall brand scores of your portfolio.

Most recently, a sizeable multi-site retailer with over a thousand properties wanted to improve their portfolio while reducing their overall repair spend by initiating a PM program that could provide a consistent service plan on a weekly to monthly basis while streamlining the repair time of their routine maintenance needs.

APPROACH

Assess

The client had a portfolio consisting of 1,100 multi-site locations across the country. The first course of action was to provide the right visual inspections across their geographical footprint to accurately pinpoint the needed repairs.

During this process, we provided a checklist and scoped out additional overlooked property issues. We also noticed some of their higher traffic locations required parking lot and signage repairs and incorporated that into our inspection checklist.

Since those scopes of work were part of our primary service divisions, we were able to deliver value outside of a traditional handyman program.

Plan

Since the client wanted an established maintenance routine, we provided a scheduled-out plan for both the routine inspections and the workflow of reactive repairs as they are needed.

We then aligned our technician workforce to deliver all of the services.

Execution 

We lifted the program over a 45 day period and then put in place a quarterly business review to oversee the results and make continuous improvements to the program.

In the first year, they saw a 17% reduction in maintenance spend due to our implementation of the program.

The client also saw a 28% reduction (comparing the second year to the previous year before the program started) and ultimately added three years onto the contract based on the first two years of success.

RESULTS

Maintenance Savings

17% reduction in maintenance spend

Program Comparability

28% reduction compared to the second year to the year before the program

Successful Additions

+3 years onto the contract

When looking towards reducing your plumbing expenses, seek out a nationally recognized contracting partner to help level-out some of your concerns.

By doing so, you can expect to accomplish more savings and increase your network while having the comfort of knowing highly-vetted professionals in the industry are providing the right amount of services for your portfolio.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

Handyman Programs Crushing Savings Goals For Multi-site Companies

Handyman Programs Crushing Savings Goals For Multi-site Companies

Handyman Programs Crushing Savings Goals For Multi-site Companies

OVERVIEW

From general carpentry to flooring services to even the most minor repairs, wouldn’t it be nice to have a strategic partner to handle your preventative maintenance needs for you?

Having the right FM partnership not only gives you 24/7 access to local service providers for all those pesky repairs, but it can help streamline all your repair needs into one point-of-contact through a Preventative Maintenance Handyman Program.

So, let’s dive deeper into the reasons and benefits of a handyman program to understand the services provided and how the program can benefit your maintenance budget.

The Anatomy of a PM-Handyman Program

So what exactly is a PM-Handyman Program? Well, like any other Preventative Maintenance Program (PMP), your handyman PMP fits the repair needs that match your multi-site portfolio.

These programs help create a customized maintenance solution that reduces reactive work by upwards of 30% by reducing the average cost-per-repair by more than 40% simply by fixing the smaller issue before it becomes a larger one.

For example, suppose you’re a national retailer whose doors and gates are critical to your day-to-day operations. By implementing a Handyman Program, you can be assured that their weekly/monthly checklist will make inspecting those assets a critical component of their work, helping to catch smaller issues before they become larger repairs.

Additionally, handyman programs are of high interest if you have multiple lease-ending or closed locations in your portfolio because they help maintain the facility as required in your lease, reducing any large one-off repairs at the time you are ready to vacate the building.

Call Ferrandino & Son at (866) 571 – 4609 or email sales@ferrandinoandson.com to inquire more about our PM-Handyman Programs for your multi-site facility locations.

Two-Types of Program Options

The two traditional ways of developing your PM-Handyman Program are through a direct visual inspection of specific items only or a set amount of time for each inspection to cover a more extensive inspection list plus often allowing for the time to make small repairs.

Visual inspection programs can help identify opportunities for risks, but their limited scope prevents leveraging the greater value of initiating a program in the first place.

If you opt for a traditional preventative handyman program, you will be positioned to define a more strategic overall approach to the inspection, and it will also allow you the chance to be proactive with the smaller repairs.

The tech repairs the issue on the spot while inspecting other faulty or damaged areas by providing feedback on overall site conditions, safety code violations, and other proactive repairs.

The Main Value of a PM-Handyman Program

The greatest value of a preventative Handyman Program is by identifying and repairing issues before they become an official service request and the ability to perform scheduled work while on location.

When your handyman technician arrives for his routine visit, they will not only perform their inspection and make any repairs needed but will also look for possible issues not previously identified.

For example, the tech arrives for his routine visit but notices one of your signage lights isn’t working. Perhaps they notice a developing pothole in your parking lot, or they see that your fire extinguishers are past their inspection date. In both scenarios, they can help you get ahead of a possible larger issue.

Your handyman technician knows that repairing or calling out these out-of-scope issues can reduce the chances of them becoming larger issues in the immediate future. Thus, your handyman helps to mitigate those repairs early on, which benefits your maintenance budget in the long-run.

By standing up a preventative Handyman Program, you get the chance to drive down costs while improving the overall brand—a win-win for your company.

Consider engaging with a trusted partner who can help you develop some best practices for a future handyman program.

CONTACT US

Align yourself with the best Handyman Programs for your multi-site portfolio by emailing us today!

Top 10 Tips to Reduce Ongoing Plumbing Expenses

Top 10 Tips to Reduce Ongoing Plumbing Expenses

Top 10 Tips to Reduce Ongoing Plumbing Expenses

OVERVIEW

Did you know that the average cost for plumbing services ranges from $300 to $700 or more for just an average job, like repairing faucets, toilets, or sinks, with the average hourly technician rate ranging from $80 to $120 an hour depending upon the market, day of the week and time of day?

Furthermore, some contractors charge a flat rate or a service fee of $100 or more on average to show up on-site. Your plumbing rates can also increase if the plumbing services are performed on the weekend or during an emergency event.

Plumbing services are among the most expensive maintenance services you or your business could pay for, and you want to avoid drowning in all the fees and costly rates if you can avoid doing so in the first place.

Below is a top 10 list of the best industry tips to help you avoid costly plumbing fees and overall expenses.

1. Floor Drains

​Floor drains don’t typically require much attention unless your sink or toilet overflows. However, because of the lack of awareness, your floor drains might be more susceptible to problems along the way.

Pre-planning your floor drains’ care is the most important step towards reducing your repair and maintenance costs.

Remember to fill your traps often. Filling or priming your traps on a routine basis ensures the drains’ function and clears away any debris that may clog your drain, guaranteeing an open and properly working line.

2. Go Trenchless

The benefits of trenchless pipe repair make it a no-brainer for those who need to fix their plumbing system.

Trenchless pipe repairs cause overall less damage, have a faster completion time than other repair methods, and provide an overall better-quality service.

In the end, going trenchless will save you more money and can provide a pipe solution that will last longer.

3. Blockage Warning Signs

Your sewer line is one of the most vital parts of your plumbing system – and if it becomes damaged or clogged, it could wreak unwelcome issues on your property.

Offset or damaged pipes could cost a lot to repair or replace. The sooner you detect a sewer line breakage or clog, the more likely you’ll be able to resolve the issue while saving your budget.

Damage tends to worsen over time, so if you’re experiencing the need to plunge or noticing slow drainage consistently, immediately call your service provider. The faster you recognize the warning signs of a blockage, the less you’ll spend on a massive repair bill.

4. Eco-friendly Options

There are plenty of eco-friendly, cost-saving solutions for your pipe and drain repairs.

Using harsh chemicals to unclog drains may cost you serious dollars if the EPA (Environmental Protection Agency) gets involved, especially if those chemicals tap into the water supply.

Using more gentle products like baking soda and vinegar to unclog your pipes and drains are environmentally safe options and aid in unclogging most pipes and drains at a more affordable price than calling a tech for such minor work.

Thus, saving you an overall repair bill and on-site visit fees.

5. Office Plumbing

If you have multiple locations in your portfolio, and some of them have office spaces, you know that your space will need many sinks and toilets to accommodate those who’ll work in those offices.

Installing low flush toilets and installing faucet fixtures that utilize less water will help to avoid higher maintenance costs for your portfolio’s plumbing expenses.

6. Go Touchless

As mentioned previously, replacing old and outdated fixtures can dramatically reduce your plumbing costs.

For instance, installing a touchless faucet helps limit germs and will less likely need repairs and replacement parts (i.e., handles, internal washers, packing glands, cartridges) due to controlled fixture usage.

More importantly, it helps conserve and regulate water usage, ultimately saving your budget from a large water bill.

7. Wastewater Matters

Although you might have taken all the necessary precautions to avoid huge plumbing repairs, you still found yourself with a flooding problem.

Flooding is typically an emergency event, and no matter what you do, it can still be unavoidable. However, understanding the type of water can help mitigate the amount of flood damage to your property and the impact of the repair cost.

Clearwater flooding damage can be cleaned up on the spot (depending on the amount) and is safe unless 48-hours has passed. After 48-hours, clearwater can become greywater, which is a bit more hazardous and can soak and damage carpeting, furniture, and drywall.

Blackwater is the most extreme case, and it’s usually water from toilets and urinals containing raw sewage and fecal matter. Blackwater is the most destructive due to its unsanitary elements and can cause upholstery and drywall damage to the point where it’s unsalvageable.

However, before cleaning up any water waste, remember to contact your service provider first.

8. Backflow Prevention

Making sure to place a backflow prevention system is a must to secure the cross-connection of pipes or for your building supply lines.

Backflow assemblies help to protect not only your water supply but are also placed for safety measures. Once you have a system in place, routine inspection is typical and takes about 30-minutes to test thoroughly.

By connecting with the right partner with the experience and licenses to match, you can avoid unnecessary costs on repairs and replacements for your backflow system while maintaining your water lines’ operations.

9. Be the Boss of Your Drains

When things are out of our sight, it also tends to be out of our minds.

Unfortunately, our drain lines are precisely that. When our drain lines back up, everything else connected to it is backed up as well, like a domino effect.

There are many drain lines within a building, and they come in different sizes for different applications. Regardless, they all need a proper maintenance plan. 

Maintaining and managing your drain lines regularly through vetted technicians helps create a buffer that safeguards your drain’s longevity.

Taking proactive maintenance steps will help avoid significant expenses and problems down the line—literally!

10. If Your Tech Doesn't Fit, Your Plumbing Will Quit

In a commercial building, the plumbing system is much more complicated than a residential plumbing system and often a forgotten part of the business.

When it comes to hiring a commercial plumber to work in your building, you don’t want to make costly mistakes by hiring an uncertified tech.

You want to make sure the plumber you are hiring is licensed, insured, knowledgeable, and experienced in the commercial aspects of plumbing and plumbing repairs.

With so many plumbing specialists across the nation, it might get overwhelming to decide who would be the right fit.

That’s why connecting with the right contractor for your plumbing services helps to not only downgrade some of the repair costs for your portfolio, but you have the confidence in knowing your assigned vetted technician is fully licensed to take on whatever task is at hand.  

RESULTS

Saving money should always be a top priority for many professionals across varying industries.

Don’t wait for an emergency or any repair event to make you think otherwise.

By being proactive and taking back control of your plumbing system by following these ten tips, you’ll find yourself in a more sustainable and goal-oriented place.

CONTACT US

To get the best plumbing programs for your multi-site portfolio, please connect with one of our Business Development Team members today!

866-571-4609

sales@ferrandinoandson.com

Leveraging Plumbing Best Practices for Long-Term Maintenance Affordability

Leveraging Plumbing Best Practices for Long-Term Maintenance Affordability

PLUMBING SERVICES CASE STUDY

OVERVIEW

Leveraging Plumbing Best Practices for Long-Term Maintenance Affordability

Maintaining your plumbing requires significant attention to detail, and if not adequately prepared or knowledgeable, you might find yourself with a hefty repair bill in the thousands, multiplied by the hundreds or thousands of properties in your portfolio.

One way to lessen some of the financial burdens is to seek a reputable national contracting partner to make sure all your plumbing basics are covered.

Below is an example of how a recent client of ours leveraged our plumbing best practices to save on their plumbing program.

APPROACH

Assess

​The client’s portfolio consisted of 300 fast-food locations across the nation that needed a significant update on their plumbing fixtures.

For several years, the client noticed each of their locations experiencing an increase in plumbing repairs that ranged from running faucets, broken toilets and the occasional blockage.

Continually dispatching service technicians to repair these minor repairs impacted their maintenance budget and also complicated matters further due to the lack of proper resources available when they required a technician.

The client sought us as a new partner, fully aware that a reputation like ours could not only supply the certified technicians in case of repairs and emergencies but a partner that could also offer a long-term sustainable plumbing program for their entire portfolio.

Plan

After reading about our best practice guidelines to lower their plumbing maintenance expenses, they agreed on a plan to refit all their bathroom fixtures with eco-friendly and cost-effective appliances.

To help mitigate their water bills, we offered to replace their existing toilets with low-flush options, strategically replacing them as units started to break down.

We also introduced the advantages of replacing their old-fashioned handle faucets with touchless sink technology, limiting the spread of germs and reducing the need for handles and other sink accessories like internal washers, packing glands, and cartridges.

Outcome

By refitting their entire portfolio with new eco-friendly upgrades, the client would save on average 44% on their yearly water bill and saved an additional 55% on maintenance repairs, reducing on-site visitations by more than 33%.

Additionally, by signing with a national contractor, we provided the client with certified technicians for their inspections for all of their plumbing and drain services and received the added benefit of knowing that all of their plumbing would be covered under their new program.

RESULTS

Utility Savings

Saved 44% on yearly water bill

Repair Savings

Saved an additional 55% on maintenance repairs

On-site Visitations

Reduced on-site visits by 33%

When looking towards reducing your plumbing expenses, seek out a nationally recognized contracting partner to help level-out some of your concerns.

By doing so, you can expect to accomplish more savings and increase your network while having the comfort of knowing highly-vetted professionals in the industry are providing the right amount of services for your portfolio.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

Case Study: Utilizing Best in Class Triage Solutions for Valuable Outcomes  

Case Study: Utilizing Best in Class Triage Solutions for Valuable Outcomes  

CALL TRIAGE CASE STUDY

OVERVIEW

Utilizing Best in Class Triage Solutions for Valuable Outcomes  

Call Triage processes are valuable strategies for companies who do not have the resources to triage every one of their service calls or go more in-depth with their approaches. We do this for thousands of work orders every week, so the process inherently continues to mature and improve every work order, every week per request. 

Triage processes allow us to stand out from the competition who are unwilling to go beyond the ‘dispatching’ phase and provide the ultimate value by saving repair time and fees.

Asking preliminary repair questions and providing short-term solutions create the right steps to engage the proper resources to fix the problem.

APPROACH

Assess

It is late evening on a Friday night, and one of the largest theater chains in the US is reporting a water leak at one of its locations. The theater manager reports that the water is gushing from the toilet and immediately inquires about dispatching a repair technician.

However, before implementing to do so, we assess the prognosis by going through a series of questions to narrow down the repair’s true nature. Asking preliminary repair questions and providing short-term solutions create the right steps to engage the proper resources to fix the problem.

When dispatching the technician for the repair work, many of our competitors fail even to question the root cause of a repair, let alone provide a vendor who is well equipped to handle the situation.

Plan

After successfully gaining all the correct details for the repair, we advised the theater manager of a short-term solution for their leak. We indicated that they turn off the water flow and apply an “out of service” sign on the problematic stall.

Once the water stopped flowing, our next step was to downgrade their work order to a level-P3 (next day service), saving them a premium trip charge and saving the client time and a half on an after-hour service. Thus, the following Friday, the client received a much lower trip charge and a standard hourly rate.

Execution

When dispatching the technician for the repair work, many of our competitors fail even to question the root cause of a repair, let alone provide a vendor who is well equipped to handle the situation.

Most vendors are in the dark from the beginning phase, so when approaching the work order, they have either very little background knowledge or no knowledge of the previously communicated information, which creates room for more errors.

Our intensely vetted technicians are always prepared and well informed of what is ahead of their work before arriving on the scene, so they have all the right tools and replacement parts required for the job.

Overall, by applying a call triage process from beginning to end, we reduce our average time on site by 15%, by eliminating 20% of all trip charges and completing the job on the first visit more than 30% than our competitors.

RESULTS

On-site Time

Reduce on-site time by 15%

Trip Charges

20% of all trip charges eliminated

Job Completion

30% more first-visit job completions than competitors

Incorporating a triage process shows that our priorities are towards our clients’ best interests in mind. Our solutions are always to simplify rather than to complicate. Besides, we also want to incorporate strategies that lower the average cost per ticket in the process, inevitably creating another valuable outcome.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

Increase Work Order Efficiency Through an Improved Call Triage Process

Increase Work Order Efficiency Through an Improved Call Triage Process

Increase Work Order Efficiency Through an Improved Call Triage Process

OVERVIEW

Typically, when you run into a maintenance issue, you dispatch your vendor partner’s work order, who then sends out a technician to help resolve your maintenance issue. However, even with the technician’s help, the issue may still linger, and if the tech isn’t doing their due diligence, it may not get resolved entirely.

When you connect with the right FM partner, you’ll notice key differences between an ordinary vendor dispatch system versus a Vendor Partner that encourages a Call Triage process. A call triage process goes a step above and beyond just sending out a technician, allowing for more first-time repair visits and less time and cost spent on the repair.

Scoping out the cause of the issue is the main priority before any dispatch of service.

The Biggest Difference Starts From the Beginning

When you partner with a national FM Partner, you’re essentially getting an extension of the client’s facility department. Therefore, you’re going to realize companies like this act in your best interests from the very beginning.

How so? For example, if you find an emergency leak or repair scenario, the first intuition isn’t just sending out a technician. Scoping out the cause of the issue is the main priority before dispatching the service. Breaks and damages aren’t isolated problems, and they can come from various sources. It takes a skillful approach to identify the problem to apply the correct solution.

Call Ferrandino & Son at (866) 571 – 4609 or email sales@ferrandinoandson.com to inquire more about how we can effectively support and solve your emergency repairs.

Ask, and You'll Receive

To scope out the work order and immediately define the problem, your partner has to ask the right questions. Asking the right questions is probably the most critical step within a call triage process.

For example, suppose your facility is reporting a leak. In that case, questions could range from the location of the leak, noticing any other surrounding causes, prompting to shut off the main water valve, and other short-term solutions before a dispatch.

This beginning step is to quickly cover the basics and gauge the work order’s priority level quickly, eliminating extra time and additional repair fees.

Having the right triage process is not about the difference in customer care than the competition, but rather about providing results, which creates a valuable experience.

Inspire Expectations Through Solid Delivery Methods

After you identify the repair’s exact cause, it’s now time to choose the right technician who has the qualified skills and equipment to fix the problem. You can almost guarantee that a company that takes the time to initiate a complete call triage process for their work orders evaluate their vendors accordingly, limiting a lack of knowledge and usage of faulty replacement parts.

As a result, identified issues treated as emergencies are now regular service requests, which minimizes a small repair from becoming an extensive repair. Having the right triage process is not about the difference in customer care than the competition, but rather about providing results, which creates a valuable experience.

Time is money, and there’s no doubt about it. When running into roadblocks, streamlining your repair needs to obtain faster results is critical to managing your maintenance budget. You don’t want to settle for an incomplete call triage process because that can inevitably create delays in the repair through unqualified technicians and paying overtime for downgraded work.

Through a clearly defined triage strategy, clients reap the benefits of a reliable solution and gain valuable experiences to strengthen their future business relationships.

CONTACT US

Are you searching for best in class solutions for your next emergency repairs? Please email us at sales@ferrandinoandson.com to connect with one of our specialists today!
Phone: (866) 571-4609