Gaining Quality Control Through A Managed Program

Gaining Quality Control Through A Managed Program

Gaining Quality Control Through A Managed Program


Having the advantage of a quality landscaping partner secures your Brand’s aesthetics through the benefits of a lawn maintenance regimen.

However, how do you validate that the services you are seeking meet your end-result expectations?

Here, we explore why engaging with the right landscaping partner allows you to manage your asset’s quality control while delivering results across your multi-site portfolio.

Set Yourself Up for Success

Implementing quality control protocols with a trusted landscaping partner, whether its routine maintenance or enhancement opportunities, is important to maintaining your Brand appeal.

Be wary of partners who lack the knowledge to understand your Brand, or even your vision, when auditing your site.

Wouldn’t you prefer a trusted partner who understands your portfolio’s needs to evaluate your project’s outcomes?

A national landscape partner can lead you to success by following these basic principles of quality control:

  • Recognize the goals of the program.
  • Identify the best execution strategy.
  • Set up validated check-points throughout the process.
  • Utilize resources available to validate completed work.

Executing the scope of work by validating each service along the way is important in maintaining accountability while delivering successful outcomes.

Call Ferrandino & Son at
(866) 571 – 4609
or email us at
to learn more about the difference in our quality control process today!

Technology Drives Accuracy

Your Landscaping partner has the responsibility to document and record every detail necessary for a successful outcome.

Utilizing technology helps sustain your quality control efforts by helping to document your site inspection process.

Some examples of commonly used proprietary software methods include: 

  • Site Inspection tools
  • Geofenced Mobile Applications
  • Client and Vendor Portals
Applying these tools and applications will support the quality control process and provide the photographic evidence and reports for each service to create peace of mind for both parties while validating the service completion.

Additional Layer of Resources

An additional resource that helps to benefit your quality control inspection performance is the Operation Team.

They help streamline communication, invoicing, and other necessary responsibilities that provide structure and balance to your projects—thus giving you the confidence that your site inspection is handled thoroughly by every possible avenue that’s required to achieve an excellent outcome.

Again, it’s important to acknowledge that you can have all the benefits of an accurate site inspection by aligning your landscape with a managed program through a national contracting partner.

By implementing a strong validation process within your landscaping program, you’ll set your quality control standards high while delivering your landscape project completions and expectations on time.


Call Ferrandino & Son at (866)571-4609 or email to learn more about our landscaping vetting procedures and performance reports.

Protect Your Portfolio’s Growth with The Confidence of A National GC

Protect Your Portfolio’s Growth with The Confidence of A National GC

Protect your Portfolio’s Growth
with the Confidence of a National GC

There’s no lack of reports on how the current global pandemic changes construction safety regimens on job sites worldwide, which include the economic impact on the construction industry itself.

Among COVID-19 and the oil surplus that has impacted the natural resources infrastructure and exploration and production projects, many experts suggest that we won’t know the real impact on the construction industry until well into 2021.  

Support From a National GC

Like a weather forecast, construction executives depend on what’s called a “cone of uncertainty” to characterize the possible risks, including varying levels of economic decline and speeds of recovery.

Contractors must manage risk in terms of demand for their services and the real risks in each project they undertake.

Such requests require accurate, timely information, discipline, and a mature approach to identifying, monetizing, and mitigating risk beyond some contractors. 

What Construction Executives Should Be Thinking About

Entering a post-pandemic era of construction is not an easy task. Project teams designing and constructing their built environment will need to work differently and make differences that help project owners mitigate the risk of periodic disruptions from fire, flooding, and yes, even though global pandemics.

Beyond the usual work safety measures, contractors should help project owners evaluate the desirability of providing cost-effective and nimble solutions so institutional environments can adopt some of these tactics towards their specific industry, like:

  • Supplying sanitary measures
  • Ability to scale time effectively to lessen the amount of exposure and contact
  • Determining client-focused themes and engaging them across their portfolio

Inspiring a Rapid Growth Plan

In order to grow your client’s portfolio during challenging times, contractors must consult intelligently with their customers based on the risks identified and monetized over the useful lifecycle of the assets they’re building.

Be sure that your next national GC can quickly fill your program’s gaps and losses needed to revamp your Brand to expand upon new markets.

Finding the right partnership to reboot your success story is the first step in overcoming difficulties.

Many contractors have built out maintenance and facilities management capabilities, and now, as project owners seek ways to navigate in an uncertain future and contractors seek long-tail revenue, it’s time for more contractors to start leaning into change.


Are you concerned about how you’ll be able to protect your assets during uncertain times? Contact us  to start saving your investments the right way!


Top 10 Tips to Reduce Ongoing Plumbing Expenses

Top 10 Tips to Reduce Ongoing Plumbing Expenses

Top 10 Tips to Reduce Ongoing Plumbing Expenses


Did you know that the average cost for plumbing services ranges from $300 to $700 or more for just an average job, like repairing faucets, toilets, or sinks, with the average hourly technician rate ranging from $80 to $120 an hour depending upon the market, day of the week and time of day?

Furthermore, some contractors charge a flat rate or a service fee of $100 or more on average to show up on-site. Your plumbing rates can also increase if the plumbing services are performed on the weekend or during an emergency event.

Plumbing services are among the most expensive maintenance services you or your business could pay for, and you want to avoid drowning in all the fees and costly rates if you can avoid doing so in the first place.

Below is a top 10 list of the best industry tips to help you avoid costly plumbing fees and overall expenses.

1. Floor Drains

​Floor drains don’t typically require much attention unless your sink or toilet overflows. However, because of the lack of awareness, your floor drains might be more susceptible to problems along the way.

Pre-planning your floor drains’ care is the most important step towards reducing your repair and maintenance costs.

Remember to fill your traps often. Filling or priming your traps on a routine basis ensures the drains’ function and clears away any debris that may clog your drain, guaranteeing an open and properly working line.

2. Go Trenchless

The benefits of trenchless pipe repair make it a no-brainer for those who need to fix their plumbing system.

Trenchless pipe repairs cause overall less damage, have a faster completion time than other repair methods, and provide an overall better-quality service.

In the end, going trenchless will save you more money and can provide a pipe solution that will last longer.

3. Blockage Warning Signs

Your sewer line is one of the most vital parts of your plumbing system – and if it becomes damaged or clogged, it could wreak unwelcome issues on your property.

Offset or damaged pipes could cost a lot to repair or replace. The sooner you detect a sewer line breakage or clog, the more likely you’ll be able to resolve the issue while saving your budget.

Damage tends to worsen over time, so if you’re experiencing the need to plunge or noticing slow drainage consistently, immediately call your service provider. The faster you recognize the warning signs of a blockage, the less you’ll spend on a massive repair bill.

4. Eco-friendly Options

There are plenty of eco-friendly, cost-saving solutions for your pipe and drain repairs.

Using harsh chemicals to unclog drains may cost you serious dollars if the EPA (Environmental Protection Agency) gets involved, especially if those chemicals tap into the water supply.

Using more gentle products like baking soda and vinegar to unclog your pipes and drains are environmentally safe options and aid in unclogging most pipes and drains at a more affordable price than calling a tech for such minor work.

Thus, saving you an overall repair bill and on-site visit fees.

5. Office Plumbing

If you have multiple locations in your portfolio, and some of them have office spaces, you know that your space will need many sinks and toilets to accommodate those who’ll work in those offices.

Installing low flush toilets and installing faucet fixtures that utilize less water will help to avoid higher maintenance costs for your portfolio’s plumbing expenses.

6. Go Touchless

As mentioned previously, replacing old and outdated fixtures can dramatically reduce your plumbing costs.

For instance, installing a touchless faucet helps limit germs and will less likely need repairs and replacement parts (i.e., handles, internal washers, packing glands, cartridges) due to controlled fixture usage.

More importantly, it helps conserve and regulate water usage, ultimately saving your budget from a large water bill.

7. Wastewater Matters

Although you might have taken all the necessary precautions to avoid huge plumbing repairs, you still found yourself with a flooding problem.

Flooding is typically an emergency event, and no matter what you do, it can still be unavoidable. However, understanding the type of water can help mitigate the amount of flood damage to your property and the impact of the repair cost.

Clearwater flooding damage can be cleaned up on the spot (depending on the amount) and is safe unless 48-hours has passed. After 48-hours, clearwater can become greywater, which is a bit more hazardous and can soak and damage carpeting, furniture, and drywall.

Blackwater is the most extreme case, and it’s usually water from toilets and urinals containing raw sewage and fecal matter. Blackwater is the most destructive due to its unsanitary elements and can cause upholstery and drywall damage to the point where it’s unsalvageable.

However, before cleaning up any water waste, remember to contact your service provider first.

8. Backflow Prevention

Making sure to place a backflow prevention system is a must to secure the cross-connection of pipes or for your building supply lines.

Backflow assemblies help to protect not only your water supply but are also placed for safety measures. Once you have a system in place, routine inspection is typical and takes about 30-minutes to test thoroughly.

By connecting with the right partner with the experience and licenses to match, you can avoid unnecessary costs on repairs and replacements for your backflow system while maintaining your water lines’ operations.

9. Be the Boss of Your Drains

When things are out of our sight, it also tends to be out of our minds.

Unfortunately, our drain lines are precisely that. When our drain lines back up, everything else connected to it is backed up as well, like a domino effect.

There are many drain lines within a building, and they come in different sizes for different applications. Regardless, they all need a proper maintenance plan. 

Maintaining and managing your drain lines regularly through vetted technicians helps create a buffer that safeguards your drain’s longevity.

Taking proactive maintenance steps will help avoid significant expenses and problems down the line—literally!

10. If Your Tech Doesn't Fit, Your Plumbing Will Quit

In a commercial building, the plumbing system is much more complicated than a residential plumbing system and often a forgotten part of the business.

When it comes to hiring a commercial plumber to work in your building, you don’t want to make costly mistakes by hiring an uncertified tech.

You want to make sure the plumber you are hiring is licensed, insured, knowledgeable, and experienced in the commercial aspects of plumbing and plumbing repairs.

With so many plumbing specialists across the nation, it might get overwhelming to decide who would be the right fit.

That’s why connecting with the right contractor for your plumbing services helps to not only downgrade some of the repair costs for your portfolio, but you have the confidence in knowing your assigned vetted technician is fully licensed to take on whatever task is at hand.  


Saving money should always be a top priority for many professionals across varying industries.

Don’t wait for an emergency or any repair event to make you think otherwise.

By being proactive and taking back control of your plumbing system by following these ten tips, you’ll find yourself in a more sustainable and goal-oriented place.


To get the best plumbing programs for your multi-site portfolio, please connect with one of our Business Development Team members today!


Maximizing Your Landscapers Performance

Maximizing Your Landscapers Performance

Maximizing Your Landscapers Performance


To deliver the best results for your landscaping, would it be enough to hire a local vendor and have them deliver on the scope? Instead, would you hire a roofer to build your entire house?

The reality of landscaping is that, like building a house, there are many different parts within its scope of work requiring many vendor partners with specific skills.

To maximize your vendor’s performance, you need to have them deliver the scope that best aligns with their experience and then set performance goals around those services.

By following this course, you’ll see significant improvement in your supplier’s performance and better success in the overall delivery of the scope of work.

Roofers Make Bad Plumbers

If you don’t want to hire a roofer to do your plumbing, why hire landscape mowing companies to perform complex irrigation repairs?

Unfortunately, your portfolio likely receives much of its irrigation work from companies with little to no experience in irrigation.

When engaging with a national partner, it’s vital to identify the right service partner for each work scope. Identifying the right service provider ensures you’re maximizing the performance of every crew on your property.

Maximize and Measure

Another way to maximize your landscape crews’ performance is to develop a clear set of KPIs (Key Performance Indicators) that measure performance across various metrics.

By measuring specific KPIs, primarily through mobile apps, you can respond faster to out of scope work orders and performance field surveys to identify one-off opportunities at individual properties and start to identify potential trends or gaps in your scope of work.

However, KPIs are not enough to measure the scope as a whole. You also need to report the results and coach the suppliers on the results. By holding the right supplier accountable for the right scope of work, you’ll benefit from a more well-rounded solution.

Call Ferrandino & Son at (866) 571 – 4609 or email to learn more about how we maximize our landscaping crews’ performance. 

Inspect What You Expect

How often do you inspect the work of your service partners?

If you’re partnering with a national company, it’s a requirement that their field teams inspect your properties every 4 to 6 weeks, which ultimately benefits you in the long-run.

As we discussed earlier, once you match with the right crew to the right scope of work, and you provide them goals on their performance, the inspection walk becomes the final box to be checked.

From these walks, you can start to determine what’s working with your scope and where you may have opportunities to modify/adjust to drive savings and enhance the overall Brand.

By initiating a comprehensive inspection program, you can maximize the individual suppliers’ overall performance and the program as a whole.

Get What You Pay For

The landscaping industry has changed, and accepting poor performance due to unqualified crews is unacceptable. Looking at every aspect of your scope of work and assigning the right crew to each element is the benchmark for successful programs today.

Of course, all of these predicates on a clearly defined scope of work. Leverage your relationships and ensure you have a scope that fits your entire portfolio and the geographical nuances that exist.

Once that table sets, demand an execution plan that maximizes every service partner to deliver some portion of the landscape services.

You’ll see the difference in your customer surveys and the feedback from your teams.


Call Ferrandino & Son at (866)571-4609 or email to learn more about our landscaping vetting procedures and performance reports.

Practical & Proactive Approaches to Sustain Your Supply Chain Relationships

Practical & Proactive Approaches to Sustain Your Supply Chain Relationships

Practical & Proactive Approaches to Sustain Your Supply Chain Relationships

2020 brought about the most massive disruption towards building and maintaining supply chain relationships, and that disruption continues here in 2021. However, it’s essential to keep our best practices throughout these challenging times to manage our business partners and create the right relationship strategies moving forward.

Some acceptable practices would be to have overall good faith in building a business vision through confident expertise. Additionally, protecting your strategy from any losses while maintaining credibility is essential while making better decisions by leaning into change, resulting in practical solutions.

Specializations must evolve with the modern market environment, and valuable components can’t supply more value if the demand has shifted to newer ideas and arrangements.

Our Specialty Is Our Expertise

When building strong relationships, it’s best to focus inward. A smart starting point is to review your workflow strategy. Currently, many supply chains focus on tightening their team members’ disciplines towards their qualifications.

Streamlining your talents in this way frees up resources and allows you to refine and enhance your best services. Specializations must evolve with the modern market environment, and valuable components can’t supply more value if the demand has shifted to newer ideas and arrangements.

To stay ahead of the game and to remain profitable, keep your experts and their skills up-to-date, and don’t be afraid to adjust your perspectives. You want to make sure you’re creating the right ‘need’ within your partnerships.

Creating the ‘need’ naturally develops the sense to forge a stronger partner relationship rather than building one upon just a price point. If you generate enough value, you’re converted angle or pitches can attain a competitive edge in the long run.

Call Ferrandino & Son at (866) 571 – 4609 or email our business development team at to learn more about our relationship initiatives.

Leaning Into Change

To reiterate, staying profitable means you need to be innovative. Innovation benefits both parties in a relationship, primarily when a supply chain adopts a better infrastructure execution or embraces more cutting-edge technology.

It’s important to highlight any innovations through shared strategic ideas so the partnership doesn’t become too flat. Collaboration from the start adds savings in the long run, so you should try your best to get suppliers involved in advancing a new project to have input ready.

Technology is required to boost productivity while serving the entire supply chain’s interests. Partners can contribute towards tech improvements by creating an opportunity to invest in those next steps.

Innovation isn’t always about reinventing the wheel. Working together to find positive prospects for efficiency to flow as quickly as possible is the primary key.

Reputation Is the Proof

Your presence in the industry establishes reputation and respect as a thought leader. When you present an image that you’re a reliable authority on what you can provide, it promotes more engagement during supplier interactions.

Earning loyalty and trust requires proof of positive reviews and experiences from prior partnerships. Providing evidence that your firm holds a healthy sense of balance, empathy, patience, and urgency is more effective at promoting strong relationships. Remember, keep your bridge gates open at all times, and don’t be in a rush to burn them when relationships end.

The prevalent disorder of supply chains during times of trouble is a potent reminder of how much business relationships matter. Relationships founded on pricing are easily replaceable, but a strengthened partnership continues through any crisis. In this way, partners are more likely to recuperate and arise from difficult events stronger than before.


Are you looking for the right partner to build a great connection? To learn more about Ferrandino & Son, Inc. contact us now and let the connecting begin! 
Phone: (866) 571-4609

Increase Work Order Efficiency Through an Improved Call Triage Process

Increase Work Order Efficiency Through an Improved Call Triage Process

Increase Work Order Efficiency Through an Improved Call Triage Process


Typically, when you run into a maintenance issue, you dispatch your vendor partner’s work order, who then sends out a technician to help resolve your maintenance issue. However, even with the technician’s help, the issue may still linger, and if the tech isn’t doing their due diligence, it may not get resolved entirely.

When you connect with the right FM partner, you’ll notice key differences between an ordinary vendor dispatch system versus a Vendor Partner that encourages a Call Triage process. A call triage process goes a step above and beyond just sending out a technician, allowing for more first-time repair visits and less time and cost spent on the repair.

Scoping out the cause of the issue is the main priority before any dispatch of service.

The Biggest Difference Starts From the Beginning

When you partner with a national FM Partner, you’re essentially getting an extension of the client’s facility department. Therefore, you’re going to realize companies like this act in your best interests from the very beginning.

How so? For example, if you find an emergency leak or repair scenario, the first intuition isn’t just sending out a technician. Scoping out the cause of the issue is the main priority before dispatching the service. Breaks and damages aren’t isolated problems, and they can come from various sources. It takes a skillful approach to identify the problem to apply the correct solution.

Call Ferrandino & Son at (866) 571 – 4609 or email to inquire more about how we can effectively support and solve your emergency repairs.

Ask, and You'll Receive

To scope out the work order and immediately define the problem, your partner has to ask the right questions. Asking the right questions is probably the most critical step within a call triage process.

For example, suppose your facility is reporting a leak. In that case, questions could range from the location of the leak, noticing any other surrounding causes, prompting to shut off the main water valve, and other short-term solutions before a dispatch.

This beginning step is to quickly cover the basics and gauge the work order’s priority level quickly, eliminating extra time and additional repair fees.

Having the right triage process is not about the difference in customer care than the competition, but rather about providing results, which creates a valuable experience.

Inspire Expectations Through Solid Delivery Methods

After you identify the repair’s exact cause, it’s now time to choose the right technician who has the qualified skills and equipment to fix the problem. You can almost guarantee that a company that takes the time to initiate a complete call triage process for their work orders evaluate their vendors accordingly, limiting a lack of knowledge and usage of faulty replacement parts.

As a result, identified issues treated as emergencies are now regular service requests, which minimizes a small repair from becoming an extensive repair. Having the right triage process is not about the difference in customer care than the competition, but rather about providing results, which creates a valuable experience.

Time is money, and there’s no doubt about it. When running into roadblocks, streamlining your repair needs to obtain faster results is critical to managing your maintenance budget. You don’t want to settle for an incomplete call triage process because that can inevitably create delays in the repair through unqualified technicians and paying overtime for downgraded work.

Through a clearly defined triage strategy, clients reap the benefits of a reliable solution and gain valuable experiences to strengthen their future business relationships.


Are you searching for best in class solutions for your next emergency repairs? Please email us at to connect with one of our specialists today!
Phone: (866) 571-4609