Case Study: Crush Your National Project Roll-Outs 

Case Study: Crush Your National Project Roll-Outs 

CONSTRUCTION CASE STUDY

Crush Your National Project Roll-Outs 

OVERVIEW

​Partnerships play a significant factor in the success of your multi-site projects.

The collaboration of all departments helps extend a seamless approach to your vision while protecting the customer experience.

Aggressive timelines matched with an achievable program offer stellar long-term results and benefits.

A client recently applied our key decision-making tips to fulfill their multi-site project demands across their 1,400 locations. Below are the results of our successful approach.

APPROACH

Assess 

A sizeable multi-site retailer with 1,400 locations wanted to initiate a multi-site project to upgrade their coolers. They successfully leveraged our project management experience by first leveraging our team to help define and refine their scope of work.

As retailers continue to decrease their personnel, they rely on trusted partnerships to help manage the process.

Thus, assessing the right lanes where strategy and communication align helps to deliver project transparency.

Plan

After properly determining the needs of the project, we devised a plan to guarantee the following goals of the program:

  • Create a smooth workflow for the operations team.
  • Follow an intensive timeframe to complete work across all 1,400 locations.
  • Apply technology resources for cost-effective and real-time results.

Logically, we note that these goals are universal standards to help productivity and safeguard the overall completion of the multi-site project.

Execution 

We completed the project within a 3-month timeframe and resolved scheduling conflicts by splitting the cooling installations into two stages over four days.

Our technicians tirelessly executed the process on day one and completed the installation once the coolers were delivered on-site through a collaborative effort.

Our project leaders and liaisons communicated real-time progress daily with the client by coordinating access to the site, ensuring deliverables were met, and setting the stage for success.

Project objectives were achieved under budget by quickly identifying cost-saving opportunities. Thus, saving the client 18% by shifting the overnight installations to the early morning shifts and adapting affordable, high-quality wire gauges by utilizing efficient installation processes.

RESULTS

Timeframe

3-months Completion Time

Progress

Coordination of Deliverables at 100% 

Savings

18% Project Savings

These changes were implemented across the entire project to reduce personnel requirements and to protect the client’s assets.

Small changes create significant impacts in the long run by the substantial savings on this project and future projects.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

PM Program for Brand Improvement and Spend Reduction

PM Program for Brand Improvement and Spend Reduction

FACILITY MAINTENANCE-HANDYMAN SERVICES CASE STUDY

OVERVIEW

PM Program for Brand Improvement and Spend Reduction

One of the many benefits of having a Preventative Maintenance (PM) handyman program is that it not only drives down your overall reactive spend it also improves the overall brand scores of your portfolio.

Most recently, a sizeable multi-site retailer with over a thousand properties wanted to improve their portfolio while reducing their overall repair spend by initiating a PM program that could provide a consistent service plan on a weekly to monthly basis while streamlining the repair time of their routine maintenance needs.

APPROACH

Assess

The client had a portfolio consisting of 1,100 multi-site locations across the country. The first course of action was to provide the right visual inspections across their geographical footprint to accurately pinpoint the needed repairs.

During this process, we provided a checklist and scoped out additional overlooked property issues. We also noticed some of their higher traffic locations required parking lot and signage repairs and incorporated that into our inspection checklist.

Since those scopes of work were part of our primary service divisions, we were able to deliver value outside of a traditional handyman program.

Plan

Since the client wanted an established maintenance routine, we provided a scheduled-out plan for both the routine inspections and the workflow of reactive repairs as they are needed.

We then aligned our technician workforce to deliver all of the services.

Execution 

We lifted the program over a 45 day period and then put in place a quarterly business review to oversee the results and make continuous improvements to the program.

In the first year, they saw a 17% reduction in maintenance spend due to our implementation of the program.

The client also saw a 28% reduction (comparing the second year to the previous year before the program started) and ultimately added three years onto the contract based on the first two years of success.

RESULTS

Maintenance Savings

17% reduction in maintenance spend

Program Comparability

28% reduction compared to the second year to the year before the program

Successful Additions

+3 years onto the contract

When looking towards reducing your plumbing expenses, seek out a nationally recognized contracting partner to help level-out some of your concerns.

By doing so, you can expect to accomplish more savings and increase your network while having the comfort of knowing highly-vetted professionals in the industry are providing the right amount of services for your portfolio.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

Case Study: Landscaping Quality Control Through a Managed Program

Case Study: Landscaping Quality Control Through a Managed Program

QUALITY CONTROL CASE STUDY

OVERVIEW

Landscaping Quality Control Through a Managed Program

When you are responsible for overseeing a landscape portfolio across a large geography or even across the entire country, you want to prioritize several things. First, you want to maximize your resources by finding ways to consolidate your services. Second, you want to confirm the project’s level of quality and accountability with your service partner.

A straightforward solution for the above is finding a national landscape partner who can execute the work and deliver quality control to ensure consistent delivery across your portfolio.

In this case study, we examine a client’s request in identifying why some of their recently bedded perennials were short-lived across their multiple properties and how we implemented a long-term solution to sustain their landscape.

APPROACH

Assess

A client recently hired local crews to add perennials to accent their portfolio across multiple states. However, after a few short weeks, their newly installed plants were dying at a high rate.

Concerned about the product’s loss and the dollars spent on their properties, the client reached out to our representatives.

We immediately set up multiple walkthroughs across 145 properties with our Territory Managers over one-week to figure out the situation and quickly identified and marked the problem’s cause in detail.

The client had settled on plants that could not handle the dry soil conditions at their properties and pointed out that some of their irrigation components were outdated and did not respond, causing insufficient watering that the previous company overlooked.

We presented a pricing strategy that met within the client’s budget. However, they were most disappointed in the local crews’ lack of accountability, who could have identified these risks before securing the client’s approval to plant them.

When you lack a third-party quality control process, you lack the accountability to raise red flags regarding the project’s approach

Execution

We executed a large-scale project to replace the original plants with a more drought-tolerant option that matched their soil conditions and repaired the faulty irrigation systems to maintain proper watering and drainage.

We installed a long-term solution, which involved several steps to ensure quality control audits for any future landscaping and out-of-scope services (according to the specifications listed in the client’s contract):

  • Perform inspections of the properties

  • Provide current photos

  • Provide detailed reports of any issues

  • Provide resolution to the deficiencies

  • Final validation of service completion

Outcome

By quickly taking action, we were able to save the client on their overall landscaping project compared to another competitor by an additional 22% on their out-of-scope services.

RESULTS

Project Competitor Savings

Saved an additional 22% versus the competitor

Streamlined Quality Control

Quality Control Standards at 100%

Project Completion Timeline

Scaled 145 properties within one week

Quality control audits are crucial to ensure that the work performed or proposed meets your Brand’s standards.

These quality control audits need to include physical walks of the locations, photographic archives of any deficiencies, detailed report outlying conditions, and possible next steps.

By connecting with a national partner, your portfolio goes through a vigorous process that guarantees the proper communication, callouts, concerns, reviews, and issues that matter to your Brand’s aesthetics.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

Leverage Portfolio Growth and Stability Through A National GC

Leverage Portfolio Growth and Stability Through A National GC

CONSTRUCTION CASE STUDY

OVERVIEW

Leverage Portfolio Growth and Stability Through a National GC

Forecasting disruptions to your business is almost always hit-and-miss. Many senior-level construction leaders do their best to predict possible business risks, levels of uncertainty, and economic decline, but sometimes those things are mostly out of our industry’s control.

One way to help determine the right solutions for your portfolio’s future stability is by partnering with a national GC.

By having the right national GC by your side, you will have a more accurate sense of time-sensitive information, better strategies, and a streamlined approach towards identifying and leveraging specific outcomes to your advantage.

The following case study represents how a client sought our assistance during the beginning of the pandemic and how our approach strengthened and re-focused their portfolio for the year ahead.

APPROACH

Assess 

A client whose construction plan stalled during the beginning of the COVID pandemic lost more than 40% of their local GCs and needed assistance in rebooting their construction program.

To maintain their portfolio and lessen any further losses and delays in their construction projects, the client needed our steadfast approach towards leveraging their labor resources.

By signing and partnering with our business to fill in the gaps, the client could finally take on new markets as they prepare for a rapid growth plan in 2021 and beyond.   

Plan

Our strategy first involved maintaining the current labor while incorporating our database of skilled and vetted technicians to take on the remainder of the client’s portfolio to continue their workflow and deliver on their project timelines.

Next, we properly scoped out new and exciting opportunities for several of their facilities to gain additional traction and focused our programs around results-driven themes and methods that can help stand against potential future economic challenges across their portfolio.

Execution 

By creating the space for a solid partnership between the client and our services, we determined the most critical necessities their portfolio required within a short time, which helped accelerate and complete 100% of their current builds.

By planning a rapid-growth strategy, the client streamlined their future projects, saving more than 13% compared to their prior year’s average project size, and could easily predict a continued increase of new builds by the end of 2021. 

RESULTS

Completion

100% Project Completion

Prediction

Continual increase by the end of 2021 

Savings

Saved 13% more compared to the prior year 

By creating a sustainable development strategy, you can realize a significant improvement in your portfolio by allowing your partner to strategically align a project plan that will feed your development pipeline without negatively impacting your capital budget.

Developing a partnership and adapting to new ways of thinking will help improve results and maintain a lasting impression for your portfolio.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

Leveraging Plumbing Best Practices for Long-Term Maintenance Affordability

Leveraging Plumbing Best Practices for Long-Term Maintenance Affordability

PLUMBING SERVICES CASE STUDY

OVERVIEW

Leveraging Plumbing Best Practices for Long-Term Maintenance Affordability

Maintaining your plumbing requires significant attention to detail, and if not adequately prepared or knowledgeable, you might find yourself with a hefty repair bill in the thousands, multiplied by the hundreds or thousands of properties in your portfolio.

One way to lessen some of the financial burdens is to seek a reputable national contracting partner to make sure all your plumbing basics are covered.

Below is an example of how a recent client of ours leveraged our plumbing best practices to save on their plumbing program.

APPROACH

Assess

​The client’s portfolio consisted of 300 fast-food locations across the nation that needed a significant update on their plumbing fixtures.

For several years, the client noticed each of their locations experiencing an increase in plumbing repairs that ranged from running faucets, broken toilets and the occasional blockage.

Continually dispatching service technicians to repair these minor repairs impacted their maintenance budget and also complicated matters further due to the lack of proper resources available when they required a technician.

The client sought us as a new partner, fully aware that a reputation like ours could not only supply the certified technicians in case of repairs and emergencies but a partner that could also offer a long-term sustainable plumbing program for their entire portfolio.

Plan

After reading about our best practice guidelines to lower their plumbing maintenance expenses, they agreed on a plan to refit all their bathroom fixtures with eco-friendly and cost-effective appliances.

To help mitigate their water bills, we offered to replace their existing toilets with low-flush options, strategically replacing them as units started to break down.

We also introduced the advantages of replacing their old-fashioned handle faucets with touchless sink technology, limiting the spread of germs and reducing the need for handles and other sink accessories like internal washers, packing glands, and cartridges.

Outcome

By refitting their entire portfolio with new eco-friendly upgrades, the client would save on average 44% on their yearly water bill and saved an additional 55% on maintenance repairs, reducing on-site visitations by more than 33%.

Additionally, by signing with a national contractor, we provided the client with certified technicians for their inspections for all of their plumbing and drain services and received the added benefit of knowing that all of their plumbing would be covered under their new program.

RESULTS

Utility Savings

Saved 44% on yearly water bill

Repair Savings

Saved an additional 55% on maintenance repairs

On-site Visitations

Reduced on-site visits by 33%

When looking towards reducing your plumbing expenses, seek out a nationally recognized contracting partner to help level-out some of your concerns.

By doing so, you can expect to accomplish more savings and increase your network while having the comfort of knowing highly-vetted professionals in the industry are providing the right amount of services for your portfolio.

CONTACT US

866-571-4609

sales@ferrandinoandson.com

An Analytic Model of How Vendor Performance Impacts Your Portfolio

An Analytic Model of How Vendor Performance Impacts Your Portfolio

VENDOR PERFORMANCE CASE STUDY 

OVERVIEW

An Analytic Model of How Vendor Performance Impacts Your Portfolio

Managing your suppliers’ capabilities to meet the extensive demands of large multi-site portfolios is a task that requires strategic planning and monitoring.

Case in point, if a current national partner is not meeting the specific details of the scope of work or there appears to be an inconsistent level of service, the right move should be to reexamine your associated vendors and your approach to how you want the work executed.

Ultimately, the entire program’s success rests in the hands of those who are setting the program guidelines and ensuring the right vendor partners are delivering to expectation.

APPROACH

Assess

A multi-site client in the Senior Living industry with more than 500 properties had an on-going maintenance issue relating to their irrigation systems.

After 3-years in their current contract, they still lacked visibility into which properties had irrigation systems and which systems were operational. The client also wanted to streamline their spending to increase a more focused fiscal strategy for their entire portfolio.

When re-assessing your portfolio, the best advice is to engage with vendor partners who have the experience and resources to deliver a complete service solution. Taking this approach provides a more exact path to a long-term solution for your entire landscape program. 

Plan

When we first were approached, our preparation for evaluating the client’s situation involved setting up pre-RFP meetings with the Ferrandino & Son Landscape Team.

We outlined a more strategic approach to managing their irrigation system, including a more comprehensive site audit process.

Also, we developed a custom budget that outlined both capital repairs and on-going maintenance and included a more transparent reporting process that emphasized a higher cadence around each system’s status. 

Outcome

Based on our preliminary strategic outline, the client awarded their entire portfolio for routine landscape services and irrigation management. 

Within 60 days of service startup, we identified 93% of the properties had irrigation systems, but only 68% were fully operational. 

We then provided a maintenance strategy that allowed the client to budget out the maintenance costs over the first season resulting in 92% of their properties being fully functional. 

The remaining properties required more extensive capital improvements. Thus we incorporated that workload into their more considerable capital landscape improvements as part of an overall remodel program.

RESULTS

Timeframe

Identified 73.12% of problematic systems within 60 days of service implementation

Strategy

Streamlined maintenance budget resulting in 92% of property functionality

Application

Condensed outlining repairs into an overall remodel program

The results finalized an improved Brand image through a healthier landscape objective.

Our program helped revamp the client’s confidence to reaffirm the correct quality of services they were paying for and supported a reduced total capital expenditure for their irrigation.

Due to an improved process of maintaining their systems by executing minor real-time repairs, the client re-assessed their portfolio with ease and strengthened their Brand’s appeal for years to come. 

CONTACT US

866-571-4609

sales@ferrandinoandson.com