QUALITY CONTROL CASE STUDY
OVERVIEW
Landscaping Quality Control Through a Managed Program
When you are responsible for overseeing a landscape portfolio across a large geography or even across the entire country, you want to prioritize several things. First, you want to maximize your resources by finding ways to consolidate your services. Second, you want to confirm the project’s level of quality and accountability with your service partner.
A straightforward solution for the above is finding a national landscape partner who can execute the work and deliver quality control to ensure consistent delivery across your portfolio.
In this case study, we examine a client’s request in identifying why some of their recently bedded perennials were short-lived across their multiple properties and how we implemented a long-term solution to sustain their landscape.
APPROACH
Assess
A client recently hired local crews to add perennials to accent their portfolio across multiple states. However, after a few short weeks, their newly installed plants were dying at a high rate.
Concerned about the product’s loss and the dollars spent on their properties, the client reached out to our representatives.
We immediately set up multiple walkthroughs across 145 properties with our Territory Managers over one-week to figure out the situation and quickly identified and marked the problem’s cause in detail.
The client had settled on plants that could not handle the dry soil conditions at their properties and pointed out that some of their irrigation components were outdated and did not respond, causing insufficient watering that the previous company overlooked.
We presented a pricing strategy that met within the client’s budget. However, they were most disappointed in the local crews’ lack of accountability, who could have identified these risks before securing the client’s approval to plant them.
When you lack a third-party quality control process, you lack the accountability to raise red flags regarding the project’s approach
Execution
We executed a large-scale project to replace the original plants with a more drought-tolerant option that matched their soil conditions and repaired the faulty irrigation systems to maintain proper watering and drainage.
We installed a long-term solution, which involved several steps to ensure quality control audits for any future landscaping and out-of-scope services (according to the specifications listed in the client’s contract):
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Perform inspections of the properties
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Provide current photos
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Provide detailed reports of any issues
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Provide resolution to the deficiencies
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Final validation of service completion
Outcome
By quickly taking action, we were able to save the client on their overall landscaping project compared to another competitor by an additional 22% on their out-of-scope services.
RESULTS
Project Competitor Savings
Saved an additional 22% versus the competitor
Streamlined Quality Control
Quality Control Standards at 100%
Project Completion Timeline
Scaled 145 properties within one week
Quality control audits are crucial to ensure that the work performed or proposed meets your Brand’s standards.
These quality control audits need to include physical walks of the locations, photographic archives of any deficiencies, detailed report outlying conditions, and possible next steps.
By connecting with a national partner, your portfolio goes through a vigorous process that guarantees the proper communication, callouts, concerns, reviews, and issues that matter to your Brand’s aesthetics.
CONTACT US
866-571-4609
sales@ferrandinoandson.com