Case Study: Landscaping Quality Control Through a Managed Program

Case Study: Landscaping Quality Control Through a Managed Program



Landscaping Quality Control Through a Managed Program

When you are responsible for overseeing a landscape portfolio across a large geography or even across the entire country, you want to prioritize several things. First, you want to maximize your resources by finding ways to consolidate your services. Second, you want to confirm the project’s level of quality and accountability with your service partner.

A straightforward solution for the above is finding a national landscape partner who can execute the work and deliver quality control to ensure consistent delivery across your portfolio.

In this case study, we examine a client’s request in identifying why some of their recently bedded perennials were short-lived across their multiple properties and how we implemented a long-term solution to sustain their landscape.



A client recently hired local crews to add perennials to accent their portfolio across multiple states. However, after a few short weeks, their newly installed plants were dying at a high rate.

Concerned about the product’s loss and the dollars spent on their properties, the client reached out to our representatives.

We immediately set up multiple walkthroughs across 145 properties with our Territory Managers over one-week to figure out the situation and quickly identified and marked the problem’s cause in detail.

The client had settled on plants that could not handle the dry soil conditions at their properties and pointed out that some of their irrigation components were outdated and did not respond, causing insufficient watering that the previous company overlooked.

We presented a pricing strategy that met within the client’s budget. However, they were most disappointed in the local crews’ lack of accountability, who could have identified these risks before securing the client’s approval to plant them.

When you lack a third-party quality control process, you lack the accountability to raise red flags regarding the project’s approach


We executed a large-scale project to replace the original plants with a more drought-tolerant option that matched their soil conditions and repaired the faulty irrigation systems to maintain proper watering and drainage.

We installed a long-term solution, which involved several steps to ensure quality control audits for any future landscaping and out-of-scope services (according to the specifications listed in the client’s contract):

  • Perform inspections of the properties

  • Provide current photos

  • Provide detailed reports of any issues

  • Provide resolution to the deficiencies

  • Final validation of service completion


By quickly taking action, we were able to save the client on their overall landscaping project compared to another competitor by an additional 22% on their out-of-scope services.


Project Competitor Savings

Saved an additional 22% versus the competitor

Streamlined Quality Control

Quality Control Standards at 100%

Project Completion Timeline

Scaled 145 properties within one week

Quality control audits are crucial to ensure that the work performed or proposed meets your Brand’s standards.

These quality control audits need to include physical walks of the locations, photographic archives of any deficiencies, detailed report outlying conditions, and possible next steps.

By connecting with a national partner, your portfolio goes through a vigorous process that guarantees the proper communication, callouts, concerns, reviews, and issues that matter to your Brand’s aesthetics.



Gaining Quality Control Through A Managed Program

Gaining Quality Control Through A Managed Program

Gaining Quality Control Through A Managed Program


Having the advantage of a quality landscaping partner secures your Brand’s aesthetics through the benefits of a lawn maintenance regimen.

However, how do you validate that the services you are seeking meet your end-result expectations?

Here, we explore why engaging with the right landscaping partner allows you to manage your asset’s quality control while delivering results across your multi-site portfolio.

Set Yourself Up for Success

Implementing quality control protocols with a trusted landscaping partner, whether its routine maintenance or enhancement opportunities, is important to maintaining your Brand appeal.

Be wary of partners who lack the knowledge to understand your Brand, or even your vision, when auditing your site.

Wouldn’t you prefer a trusted partner who understands your portfolio’s needs to evaluate your project’s outcomes?

A national landscape partner can lead you to success by following these basic principles of quality control:

  • Recognize the goals of the program.
  • Identify the best execution strategy.
  • Set up validated check-points throughout the process.
  • Utilize resources available to validate completed work.

Executing the scope of work by validating each service along the way is important in maintaining accountability while delivering successful outcomes.

Call Ferrandino & Son at
(866) 571 – 4609
or email us at
to learn more about the difference in our quality control process today!

Technology Drives Accuracy

Your Landscaping partner has the responsibility to document and record every detail necessary for a successful outcome.

Utilizing technology helps sustain your quality control efforts by helping to document your site inspection process.

Some examples of commonly used proprietary software methods include: 

  • Site Inspection tools
  • Geofenced Mobile Applications
  • Client and Vendor Portals
Applying these tools and applications will support the quality control process and provide the photographic evidence and reports for each service to create peace of mind for both parties while validating the service completion.

Additional Layer of Resources

An additional resource that helps to benefit your quality control inspection performance is the Operation Team.

They help streamline communication, invoicing, and other necessary responsibilities that provide structure and balance to your projects—thus giving you the confidence that your site inspection is handled thoroughly by every possible avenue that’s required to achieve an excellent outcome.

Again, it’s important to acknowledge that you can have all the benefits of an accurate site inspection by aligning your landscape with a managed program through a national contracting partner.

By implementing a strong validation process within your landscaping program, you’ll set your quality control standards high while delivering your landscape project completions and expectations on time.


Call Ferrandino & Son at (866)571-4609 or email to learn more about our landscaping vetting procedures and performance reports.

Protect Your Portfolio’s Growth with The Confidence of A National GC

Protect Your Portfolio’s Growth with The Confidence of A National GC

Protect your Portfolio’s Growth
with the Confidence of a National GC

There’s no lack of reports on how the current global pandemic changes construction safety regimens on job sites worldwide, which include the economic impact on the construction industry itself.

Among COVID-19 and the oil surplus that has impacted the natural resources infrastructure and exploration and production projects, many experts suggest that we won’t know the real impact on the construction industry until well into 2021.  

Support From a National GC

Like a weather forecast, construction executives depend on what’s called a “cone of uncertainty” to characterize the possible risks, including varying levels of economic decline and speeds of recovery.

Contractors must manage risk in terms of demand for their services and the real risks in each project they undertake.

Such requests require accurate, timely information, discipline, and a mature approach to identifying, monetizing, and mitigating risk beyond some contractors. 

What Construction Executives Should Be Thinking About

Entering a post-pandemic era of construction is not an easy task. Project teams designing and constructing their built environment will need to work differently and make differences that help project owners mitigate the risk of periodic disruptions from fire, flooding, and yes, even though global pandemics.

Beyond the usual work safety measures, contractors should help project owners evaluate the desirability of providing cost-effective and nimble solutions so institutional environments can adopt some of these tactics towards their specific industry, like:

  • Supplying sanitary measures
  • Ability to scale time effectively to lessen the amount of exposure and contact
  • Determining client-focused themes and engaging them across their portfolio

Inspiring a Rapid Growth Plan

In order to grow your client’s portfolio during challenging times, contractors must consult intelligently with their customers based on the risks identified and monetized over the useful lifecycle of the assets they’re building.

Be sure that your next national GC can quickly fill your program’s gaps and losses needed to revamp your Brand to expand upon new markets.

Finding the right partnership to reboot your success story is the first step in overcoming difficulties.

Many contractors have built out maintenance and facilities management capabilities, and now, as project owners seek ways to navigate in an uncertain future and contractors seek long-tail revenue, it’s time for more contractors to start leaning into change.


Are you concerned about how you’ll be able to protect your assets during uncertain times? Contact us  to start saving your investments the right way!


Leverage Portfolio Growth and Stability Through A National GC

Leverage Portfolio Growth and Stability Through A National GC



Leverage Portfolio Growth and Stability Through a National GC

Forecasting disruptions to your business is almost always hit-and-miss. Many senior-level construction leaders do their best to predict possible business risks, levels of uncertainty, and economic decline, but sometimes those things are mostly out of our industry’s control.

One way to help determine the right solutions for your portfolio’s future stability is by partnering with a national GC.

By having the right national GC by your side, you will have a more accurate sense of time-sensitive information, better strategies, and a streamlined approach towards identifying and leveraging specific outcomes to your advantage.

The following case study represents how a client sought our assistance during the beginning of the pandemic and how our approach strengthened and re-focused their portfolio for the year ahead.



A client whose construction plan stalled during the beginning of the COVID pandemic lost more than 40% of their local GCs and needed assistance in rebooting their construction program.

To maintain their portfolio and lessen any further losses and delays in their construction projects, the client needed our steadfast approach towards leveraging their labor resources.

By signing and partnering with our business to fill in the gaps, the client could finally take on new markets as they prepare for a rapid growth plan in 2021 and beyond.   


Our strategy first involved maintaining the current labor while incorporating our database of skilled and vetted technicians to take on the remainder of the client’s portfolio to continue their workflow and deliver on their project timelines.

Next, we properly scoped out new and exciting opportunities for several of their facilities to gain additional traction and focused our programs around results-driven themes and methods that can help stand against potential future economic challenges across their portfolio.


By creating the space for a solid partnership between the client and our services, we determined the most critical necessities their portfolio required within a short time, which helped accelerate and complete 100% of their current builds.

By planning a rapid-growth strategy, the client streamlined their future projects, saving more than 13% compared to their prior year’s average project size, and could easily predict a continued increase of new builds by the end of 2021. 



100% Project Completion


Continual increase by the end of 2021 


Saved 13% more compared to the prior year 

By creating a sustainable development strategy, you can realize a significant improvement in your portfolio by allowing your partner to strategically align a project plan that will feed your development pipeline without negatively impacting your capital budget.

Developing a partnership and adapting to new ways of thinking will help improve results and maintain a lasting impression for your portfolio.



15 Minute Lunch & Learn: Enterprise Signs’ “Managing Your Brand Refresh”

15 Minute Lunch & Learn: Enterprise Signs’ “Managing Your Brand Refresh”

15 Minute Lunch & Learn:
Enterprise Signs’ “Managing Your Brand Refresh”

Did you know that a Brand Refresh is different than Rebranding? This webinar will focus on how to go about launching a refresh, what steps do you need to take to ensure a well-balanced logo and what happens after the Brand Refresh is completed. Invest 15 minutes in yourself if a Brand Refresh is in your future.

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