Case Study: Lighting Retrofit for Company’s Workshop

Case Study: Lighting Retrofit for Company’s Workshop

Project Theme

A multi-site healthcare company had converted an old warehouse into their own version of a Think Tank.  Designed to allow both small and large groups to workshop issues, the space had become part of the fabric of the business. The challenge was when the space was converted, they didn’t replace their energy-deficient metal halides, causing not just an increased cost in energy use but also a working space that often appeared dim and uninviting. The goal was to bring in Ferrandino & Son to “workshop” their own solution on how best to bring their lighting up to a higher standard, providing the employees with the proper lighting they would need to maximize the work being done in the space.

Project Challenges

They were also having a maintenance issue due to bulbs burning out and gaps in the layout of the current fixtures.  Many fixtures lacked basic covers so there was also the risk of breakage and having employees exposed to damaging mercury. So it just wasn’t a product issue but also possibly a layout or design challenge.  In addition, they needed to determine the potential savings of going with a more energy efficient solution as the entire project would require the approval of the CFO.

Ferrandino & Son’s Solutions

Working with lighting manufacturers and our lighting distributors, we performed a lighting study.  The study was based on adequate lighting levels, quality of light, energy efficiencies, and reducing maintenance cost.  Once the study was completed we were able to select the proper fixture to provide optimum lighting for the space.  Using design software, we created a lighting layout based on the fixture specifications.  This layout identified the accurate spacing and height to deliver the needed lighting levels for the specific work spaces. We developed and a project plan with which included removal of the existing fixtures. Reworking of the existing electrical grid to supply power to the new fixture placement. Installation of fixtures and testing to confirm our design and placement met the required quality of light and light levels. We developed a project plan which included:

    • Removal of existing fixtures
    • Reworking the electrical grid to power the new fixtures
    • Installation of new fixtures
    • Testing to ensure the design and placement met the required quality standards for light and light levels

Outcomes

By choosing a high efficiency LED lighting fixture we were able to achieve all the requirements identified in the study.  The lighting design and fixtures provided the quality and level of lighting desired. Switching from the metal halide fixtures to the new LED technology we reduced energy consumption by 60%. The fixtures have a five year warranty and a 50,000 hour rated life which will reduce maintenance cost.  

Interested in Learning More?

To learn more about lighting and general maintenance for your multi-site portfolio, give Ferrandino & Son a call at: 866-571-4609 and ask to speak to someone in our Business Development Team. You can also reach us at: sales@ferrandinoandson.com

Case Study: Interior Lighting Preventative Maintenance Program

Case Study: Interior Lighting Preventative Maintenance Program

The Customer:

Small box retailer with thousands of mall locations.

The Objective:

This retailer needed an interior lighting maintenance program that would reduce their annual lighting and electrical maintenance costs.

The Challenge:

With more than 2,000 stores of varying sizes and multiple prototypes, we quickly recognized the need to capture individual site data to ensure the technician would have the proper materials on-hand when servicing a store. The ability to capture a consolidated picture of the different types of materials would allow us to offer alternate products and improved pricing through manufacturer’s purchasing agreements.

The Solution:

We offered a fixed fee lighting program and instituted a program to compile site lighting data on the first maintenance visit for every location. Technicians recorded and transmitted this information to our account management team, and site data was then entered into the work order management system. This system, designed to manage all customer programs, also serves as a database for customer site data. By analyzing this data our account management team was able to make recommendations to better service our customer and reduce their costs.

The Results:

  1. The first four months of the program saw an 87% reduction in the number of reactive service calls. This led to a 92% reduction in reactive repairs, of which, only 45% of this amount was used on the preventative program. This resulted in a dramatic savings in the first 4 months alone.
  2. An analysis of the compiled site data allowed us to recommend a new but less expensive ballast resulting in savings of $87.00 per unit for this specialty retailer. This will result in a 7 figure save over the term of the contract.

Additional Services:

  1. An in-store lighting manual created by our service management team facilitates accurate problem identification for store personnel when requesting a work order.
  2. We have assumed responsibility for managing the manufacturer’s warranty coverage on all ballasts.

Conclusion: 

The 4 month test drove the client to institute the program across their portfolio, resulting in a shift in how they viewed all of their maintenance spending. Today, they are testing out a handyman preventative maintenance program with talks of considering others in the next fiscal year.

Interested in Learning More?

To learn more about lighting and general maintenance for your multi-site portfolio, give Ferrandino & Son a call at: 866-571-4609 and ask to speak to someone in our Business Development Team. You can also reach us at: sales@ferrandinoandson.com

Ferrandino & Son Announces Dr. Kugler as Executive Director of Their Advisory Board for Expanding Healthcare Division

Ferrandino & Son Announces Dr. Kugler as Executive Director of Their Advisory Board for Expanding Healthcare Division

Joshua Neil Kugler, M.D., Executive Director – Healthcare Division

(Farmingdale, NY – July 23, 2019) Ferrandino & Son, a leading national facility maintenance company, has announced that Joshua Neil Kugler, M.D. has joined their Advisory Board as Executive Director of Healthcare Facility Services.

“Dr. Kugler brings more than 20 years of experience in the healthcare industry to Ferrandino & Son,” said Peter Ferrandino, Ferrandino & Son CEO. “Our presence in the healthcare facility space has grown more than 500% in the last 3 years and we anticipate even more aggressive growth in the next 24 months. With Dr. Kugler’s extensive knowledge in the healthcare space and how facilities can impact the patient experience, we see his guidance as business critical as we position ourselves as the premier choice for those healthcare clients who demand a better experience.”

Dr. Kugler currently holds the title of Chairman, Department of Emergency Medicine for Mount Sinai South Nassau Hospital in Oceanside, NY and Regional Medical Director for Island Medical Management. In addition to serving a residency at the National Naval Medical Center in Bethesda, Maryland, Dr. Kugler also completed an Emergency Medicine Residency, as a Chief Resident at New York University School of Medicine/North Shore University Hospital. Dr. Kugler also has a Masters Degree in Healthcare Management from Harvard University.

“Dr. Kugler has brought an immediate impact to the business,” said Brandon Ramsey, President of Ferrandino & Son. “His first meeting with a client was a workshop to structure out KPI’s and his insight from the healthcare side of the business helped shape what will likely be the benchmark for KPI’s in the healthcare space for years to come.”

Dr. Kugler is expected to take an active role in program structure and design while hoping to push the healthcare industry as a whole to adopt more stringent guidelines in delivering a more-consistent experience for their patients across the country. He sees Ferrandino & Son as being a critical player in this initiative due to their reach across a variety of patient-facing facility services.

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About Ferrandino & Son
Ferrandino & Son is a leading provider of facility maintenance services and full-service programs for clients across the United States. With more than 25 years of experience and a focus on providing exceptional service, the company provides snow removal, landscaping, exterior maintenance, facility service and maintenance, and general contracting services to clients.
Learn more at www.ferrandinoandson.com.

National Hotel Chain Implements Landscape Audit Program

National Hotel Chain Implements Landscape Audit Program

Project Theme

A national hotel chain was 6 months into a landscape contract that included 4 regional suppliers and 3 national suppliers. Initial feedback on services were inconsistent. Their own Hotel Managers were providing mixed reviews of how the program was going and the self-audits the suppliers were providing painted a picture of above average results.

With Operational Leadership pushing for improvement and Facilities needing some mechanism to capture and measure the results, the suggestion was pitched to approach an outside audit firm who could provide an independent analysis of their program.

Ferrandino & Son was approached for two reasons. First, they were familiar with the scope of work as they had participated in the RFP. While not awarded any of the portfolio during the bid because of their inability to meet the pricing goals, Ferrandino & Son was well-respected within the brand due to their approach during the RFP process.

Second, Ferrandino & Son has one of the largest field presences in the commercial landscape industry so their ability to provide “boots on the ground” across the entire hotel chains portfolio was something that could be leveraged.

The hope was that by initiating site audits through Ferrandino & Son, the national hotel chain could ensure the services they were paying for were getting completed and if there were performance issues, they could be identified quickly so as not to negatively impact the entire landscape program.

Project Challenges

The national hotel chain felt they had 4 challenges they needed to overcome to make an independent audit successful.

1. They needed an audit partner who had coverage across their entire portfolio, which at the time included properties in 41 states.

2. They required a digital survey tool that could capture inspections in real-time and offered some level of dashboard reporting where they could drill down into regions, districts, and ultimately to the property level.

3. They needed the ability to cross-reference the properties to their vendor assignments so that a custom scorecard could be built for each supplier partner.

4. Due to the current issues they were experiencing, they needed a partner who could ramp up quickly, so they didn’t lose the buy-in of their operational teams.

Ferrandino & Son’s Solutions

Ferrandino & Son implemented a 4 step process to ramp up and roll-out the program.

1. They customized the audit survey to the client’s scope of work, incorporating specific weighted values for those items deemed most critical to their stakeholders.

2. They conducted site walks in each of their 4 regions, bench-marking expectations and perceptions on existing properties to leverage the coaching and training that would occur with their Territory Managers when the audits began.

3. They built out a dashboard reporting system that would showcase the data in multiple formats, including by site, district, state, region, and even by supplier.

4. They helped build out the communication plan to the properties and suppliers in advance. This made people aware of the audits occurring, how the information would be shared, and what the goals were. The primary goal being to ensure a consistent, quality service across the entire hotel chain.

Outcomes

Over the first 6 months of the audit program, Ferrandino & Son performed 1,624 inspections, which amounted to a quarterly inspection for each property. The results were impactful.

1. Performance across the board was not as poor as the perception was at the time Ferrandino & Son was initiated.

2. The audit highlighted a discrepancy between the scope and what the hotels believed they should be receiving – something easily corrected through coaching and improved communication.

3. The audits highlighted a gap in chemicals being applied to scope and the full weekly services being performed.

4. While most suppliers graded well overall, one national supplier and one regional supplier did not score well and were moved into a probationary period with specific action plans developed to try to coach them up.

Lessons Learned

For the client, it called out their need to have improved program management on all service programs and how critical real data can be to help manage and make decisions in real-time. For Ferrandino & Son, it was a chance to tweak their own audit process, incorporating some new attributes that they can leverage in their future programs.

Fundamentally, the goals as outlined at inception were achieved and an even more strategic, long-term audit plan was designed. Ferrandino & Son was awarded the work for the term of the existing landscape contract and look forward to expanding their audit program into other service programs with this client.

Interested in Learning More?

To learn more about property maintenance or comprehensive landscape programs for your multi-site portfolio, give Ferrandino & Son a call at: 866-571-4609 and ask to speak to someone in our Business Development Team. You can also reach us at: sales@ferrandinoandson.com

Ferrandino & Son Acquires Enterprise Signs, Securing an Immediate Presence in the National Sign Industry

Ferrandino & Son Acquires Enterprise Signs, Securing an Immediate Presence in the National Sign Industry

Ferrandino & Son Acquires Enterprise Signs, Securing an Immediate Presence in the National Sign Industry

 

(Farmingdale, NY – July 15th, 2019) Ferrandino & Son, a leading national facility maintenance company, has acquired Enterprise Signs, a national sign maintenance and installation company.

“Enterprise Signs provides an immediate launching pad for our existing clients who want to expand their relationships with Ferrandino & Son,” said Peter Ferrandino, Ferrandino & Son CEO. “Having the chance to leverage an in-house, full service sign company with more than 30 years of experience will allow us to become a more robust solution for our existing client base.”

Enterprise Signs was as much an acquisition of intellectual capital as it was the client relationships that came with them. “The onboarding of more than 5,000 vendor partner relationships in the signage industry creates an immediate presence for our brand,” said Brandon Ramsey, President of Ferrandino & Son. “This acquisition gives us a seat at the table today with clients looking to partner with a full-service sign company.”

Enterprise Signs will be located in Audubon, PA, approximately 25 miles of Philadelphia, PA. There, they will occupy office space on the campus of Ferrandino & Son’s national operational headquarters, which encompasses nearly 50,000 square feet of office space. They have also transitioned to Ferrandino & Son’s technology platform FAST and have bolted on the national project team, which numbers more than 40 Project Managers across the country.

As an inhouse solution for Ferrandino & Son, Enterprise Signs will bring a specific expertise to the signage space. With a strong background in on-demand and preventative maintenance, their presence across the country with more than 5,000 vendor partners will allow them to be an immediate solution for everything from rebranding and national rollouts to handling large and small mergers and acquisitions along with new construction services.

This announcement follows the acquisition of BlueSky Paving just two weeks ago, further strengthening the Ferrandino & Son brand in the multi-site location facility space.

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About Ferrandino & Son
Ferrandino & Son is a leading provider of facility maintenance services and full-service programs for clients across the United States. With more than 25 years of experience and a focus on providing exceptional service, the company provides snow removal, landscaping, exterior maintenance, facility service and maintenance, and general contracting services to clients.
Learn more at www.ferrandinoandson.com.

About Enterprise Signs
Enterprise Signs is a national sign maintenance and programs company. They provide a full suite of services, including both on-demand and preventative maintenance. Leveraging a large team of Project Managers, Enterprise delivers a variety of sign programs, from rebranding and national rollouts to mergers and acquisitions. Learn more at www.enterprisesigns.com.

Backflow Prevention – What is it and Why Do We Need it?

Backflow Prevention – What is it and Why Do We Need it?

Backflow Prevention –
What is it and Why Do We Need it?

Cross-connections in plumbing are defined as actual or potential connections between a potable and non-potable water supply. This can constitute a serious public health hazard. There are numerous well documented cases where cross-connections have been responsible for contamination of drinking water and have resulted in poisoning and or the spread of disease through the water.

This problem is a dynamic one because piping systems are continually being installed, repaired, replaced, or extended. Control of cross-connection is possible, but only through knowledge and vigilance. Under Public Law 99-339, the “Safe Drinking Water Act” (SDWA) was passed in 1986. This act placed the water purveyor with the primary responsibility for preventing water from unapproved sources, or any other substances, from entering the public water system.

All Municipalities with public water systems are required to have a cross-connection control program in place to protect the water supply. Backflow prevention devices are installed on water supply systems for this reason.

TYPES OF BACKFLOW DEVICES

There are many types of backflow devices, but there are only three types that can be tested:

1. Pressure Vacuum Breakers – PVB

These vacuum breakers are used where a condition of back-siphonage could occur. Back-siphonage can be the result of a total loss of pressure within the system due to a breakage in the main supply piping or other reasons. The pressure vacuum breaker is a mechanical device consisting of one spring loaded air inlet valve on the discharge side of the device. This device includes shut off valves and test ports on each end of the device. They are used in low or high hazard conditions.

2. Double Check Valve Assemblies – DCVA

The double check valve assembly is a mechanical device that consists of two spring loaded check valves. This device includes shut off valves and test ports on each end of the device. This device is effective against back pressure and is used to isolate low hazard pollutants (non-health threatening/non-toxic).

3. Reduced Pressure Zone Assemblies – RPZ

The reduced pressure zone assembly is a mechanical device that consists of two spring loaded check valves and a relief valve. This device includes shut off valves and test ports on each end of the device and can be used for backpressure, back-siphonage, and it can be used in toxic or high hazard conditions.

WHAT IS REQUIRED

A backflow prevention device needs to be inspected annually. The 2018 Uniform Plumbing Code in section 603.2 states:

Devices or assemblies installed in a potable water supply system for protection against backflow shall be maintained in good working condition by the person or persons having control of such devices or assemblies. Such devices or assemblies shall be tested at the time of installation, repair, or relocation and not less than on an annual schedule thereafter, or more often where required by the Authority Having Jurisdiction (AHJ). Where found to be defective or inoperative, the device or assembly shall be repaired or replaced. No device or assembly shall be removed from use or relocated without the approval of the AHJ. Testing shall be performed by a certified backflow assembly tester in accordance with ASSE Series 5000 or otherwise approved by the AHJ.

More Information can be found HERE

WHAT THE RESPONSIBLE PARTY SHOULD KNOW AND DO

1) Backflow devices are not limited to being installed on the main water line into the building from the water purveyor. You may also have them throughout the building on supply lines to equipment or machinery within the building. These are installed to protect the occupants within the building from a potentially hazardous condition. They should also be set up on an annual inspection plan.

2) If you are responsible for the safe operation of any backflow device you should partner with an experienced, licensed, certified, and insured backflow tester. Qualified testers are individuals who have passed an approved certification course and hold a valid license to test and repair or replace the devices. They may work alone as a sole proprietor or be employed by a larger company. Regardless, find someone who is knowledgeable on the various devices and knows what the local codes require in your area. They should be knowledgeable on how the device operates, how it should be properly installed, what the testing parameters are, and how to file all necessary documentation and/or permits that may be required for the work.

3) The testing procedure usually takes about 30 minutes. During this time the water will need to be shut down on the water line where the device is installed. Oftentimes this could be the entire building.

4) Backflow devices are well designed. Most all devices can be repaired. Replacement is not always necessary.

Contact Us

To learn more about plumbing programs for your multi-site portfolio, give Ferrandino & Son a call at:

866-571-4609

and ask to speak to someone in our Business Development Team. You can also reach us at:

 sales@ferrandinoandson.com