Employee Morale Boosts Service Delivery

Employee Morale Boosts Service Delivery

employee morale

Employee morale plays part in operational changes at Ferrandino & Son.

Farmingdale, NY – Ferrandino & Son recently announced some strategic changes to their operating model in an attempt to better align with their supplier base.  However, when Chief Operating Officer Kevin Smith was asked what drove these changes, his answer was a little surprising.  “While the changes were clearly driven with the intent of improving the vendor experience, I have to admit that employee morale was an underlying theme,” Smith said.  “Our employees felt the stress that they couldn’t do more for our suppliers.  As a company, we had to respect that feedback and own the fact that we weren’t empowering our employees the way we should.” 

Smith went on to elaborate about the feedback already received by both the employee base and the suppliers.  “There is no doubt we are still going through the growing pains of the changes,” Smith said.  “However, I think everybody sees the long-term vision of what we want to accomplish.  The right changes have been made and now we just need to execute to reap the benefits.  As a company, we recognize if we think about our employees and the impact business changes will have, we will find much greater success in the execution of the services we deliver.”

Smith went on to share that the company has their own Spirit Committee which gives a segment of their employees a chance to meet with himself and provide feedback on both business initiatives and company morale.  “We’ve made real changes based on the feedback delivered through the Spirit Committee”, Smith said.  “It’s a great mechanism for honest and open opinions and while not everything can be executed on, understanding where the opportunities for improvement are and what we should focus on helps us strategize on a very high level.”

It must be exciting for employees to realize that an opinion shared in a routine meeting could result in sweeping changes as the company grows and evolves.  “We are willing to listen and will only have ourselves as a company to blame if we don’t act on the great suggestions tabled on a daily basis”, Smith said. 

 

GeoCode Application Soft Release

GeoCode Application Soft Release

Ferrandino & Son, Inc. announces results of 6-month soft release on GeoCode Application

Ferrandino & Son, Inc. recently announced the results of their 6-month soft release of their new vendor-facing GeoCode mobile application. “This was a collaboration of so many parties that the list of thanks is endless” said Kevin Smith, Chief Operating Officer of Ferrandino & Son, Inc.  “Our vendor partners were so critical to the app’s development. Understanding their needs around service validation and the technology requirements in the field is priceless.”  With the support of their Program Management and Development Teams, Ferrandino & Son, Inc. developed and launched their proprietary GeoCode App, allowing for real-time onsite validation of services.  “The term ‘soft release’ refers to the application only being available to vendors and internal employees,” said Smith. “Now, as we move into 2016, we’ll scale the use of the GeoCode application across all of our services and client portfolios. We are extremely excited to see this tool become another value-add for our overall service solution.  This will be a difference maker for Ferrandino & Son, Inc. as we continue to push ourselves for faster and more accurate data collection of services delivered.”

2016 1 O’Clock Webinar Series Announced

2016 1 O’Clock Webinar Series Announced


2016 WebinarsFARMINGDALE, NY
– Ferrandino & Son, Inc. announced their 2016 1 O’clock Webinar Series on Thursday calling it “where experience meets education.” This 6-presentation series continues their tradition of serving as a resource for the facilities industry by offering quality educational workshops. Over the years, Ferrandino & Son, Inc. has launched numerous educational initiatives – from weekly audio podcasts to more than 30 educational whitepapers published over the course of a year. With this new webinar series, Ferrandino & Son, Inc. is putting the focus back on day-to-day management of service programs. Presentation topics will include facilitating landscaping and snow RFPs, HVAC and plumbing basics and exterior maintenance best practices. Each webinar has been designed with the customer in mind and is focused on arming decision makers with the knowledge they need to manage their company’s maintenance needs. Regardless of your experience level or background, this 1 O’Clock Webinar Series is bound to highlight a critical skill set that you or one of your peers will truly benefit from. For more information about how to register or to schedule a private presentation, email marketing@ferrandinoandson.com or call 866-571-4609.   

Edison Electric Institute (EEI) Annual Convention 2015

Edison Electric Institute (EEI) Annual Convention 2015

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With our 2015 Tradeshow and Boutique Events Schedule well underway, Ferrandino & Son looks forward to participating in the Edison Electric Institute (EEI) Annual Convention, which is being held at the Hyatt Regency in New Orleans on June 7-10th. “It is always interesting to partake in cutting-edge discussions and sessions about our Core Service offerings”, said Kevin Smith, Chief Operating Officer of Ferrandino & Son, Inc. “Being in the company of some of the most brilliant and respected Lighting and Electrical professionals – and other industry thought-leaders – is so inspiring. It also serves as powerful confirmation that Ferrandino & Son remains ahead of the curve regarding what’s trending in this ever-changing segment of our business”.

2015 PRSM

2015 PRSM

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With the countdown for PRSM National nearly over, Ferrandino & Son is looking forward to playing the role of host with the event this year held in their own backyard of Philadelphia. “While these events are often viewed from a perspective of new sales opportunities, for my team, it is a chance to engage directly with those we work with on a daily basis” said Tom Panek, Vice President of Operations. “Between the shuttling of our Account Teams to the event for formal sit down meetings to all of those who are coming to our offices both prior to and after the show, we’ll get a chance to engage almost all of our PRSM clients who will be in Philadelphia. It also gives us the chance for clients to come visit our 26,000 square foot Operations Headquarters that we moved into just 11 months ago”.

SPECS 2015 is approaching next week and Ferrandino & Son is looking forward to showcasing their new 20×40 booth

SPECS 2015 is approaching next week and Ferrandino & Son is looking forward to showcasing their new 20×40 booth

20x40 booth

SPECS 2015 is approaching next week and Ferrandino & Son is looking forward to showcasing their new 20×40 booth for the first time at this show. “With an increase of capital projects being pushed towards suppliers who can manage larger footprints with actual Project Managers on the ground, we see SPECS as a great platform to have discussions around how Ferrandino & Son can be a great solution” said Kevin Smith, Chief Operating Officer. “The ability to handle projects from 50 to 5,000 in number really provides some of our clients with significant value at a time when so much of their budgets are being funneled into these types of programs”.